MyzoneReviews of myzone.org

Response from MyzoneMar 23, 2022

Hi, Hugh, Thank you for sharing this feedback--we definitely do not want to frustrate anyone with our path to our support team, so truly do appreciate your perspective. Do please rest assured that status is frozen indefinitely due to the ongoing challenges that COVID continues to pose around the globe. You will not slide back if you miss your MEPs for the month. If you would like to share any more feedback about your experience with the support site or product, please do feel welcome to email [email protected]. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Hi, Charlie, Thanks so much for sharing this--we are are always eager to improve. Please let us know what is not working for you and we will share this with our product development team for future updates. You can connect with us at [email protected]. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Hi, Brian, Thank you for sharing this feedback--we want to make sure you are tracking your activity as easily and accurately as possible. If this is not the case, please let us know so we can help. You can email [email protected] and we can look at any past support tickets to figure out the best path forward so you can begin to receive the results you expect. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Hi, Ken, We would love the opportunity to help track those down or at least figure out why that happened so we can prevent it in the future. If you have not already connected with our support team, you can find them via the app by tapping the menu icon>help>support. If you have tried that already, please let us know at [email protected]. We absolutely appreciate the importance of a complete picture of your training so want to be sure that your full effort is recorded on your calendar. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Hi, Linda, We are so sorry for this frustrating problem. It sounds like an app bug to me. I would first try checking the app store to see if an update is available that may squash that. If there is not, please let our support team know so they can report it as a bug. They will just need your phone model and OS it runs and the app version you are on. You can reach them by tapping the menu on the app, then help>support. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Hi, Anne, Thank you for your feedback--we can look back on the launch and learn from it, to be certain. We are sorry that the customer support strain was felt so strongly on your end and we absolutely endeavor to ensure that even when volume is high, that does not occur. Thanks so much for being a part of our community! In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Hi, John, We truly do value this feedback and would love to take a closer look at this with you to ensure you are truly getting real-time tracking. Please connect with us at [email protected] and we can assess what is going on with this device and what may have happened with other ones. We look forward listening and helping! In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Hi, Michaela, We definitely want this to be an accurate and easy to use workout companion for you--please do let us know how we can help! If you have not already contacted our support team, you can reach them via the app by tapping the menu icon>help>support. If you have already submitted a ticket and would like a second look, please contact [email protected]. In health and gratitude, Team Myzone