MyzoneReviews of myzone.org

Customer service is awful. Have clients needing to have their maximum heart rate be fixed and after multiple attempts since last year neither the Robot or by emailing the issue had been resolved. I'm a trainer and instructor and have been a big fan of Myzone have recommended to all my clients, friends and member at our gym but we need to fix this issue. Some of your customer service representatives had replied requesting proof from Dr. etc. Clients had moved on to Fitbit, Apple, Garmin and Samsung. Even have asked me to help them sell their monitors to recover the investment. I do love Myzone but when an user request changes, they are doing it for a reason. Thanks.

The belt does not always read my heart rate.

Hard orientation Difficult to find Simple function Bad view od calendar Bad design Previous version Is simple, nice design, easy function Fotbalový bad design fór nowadays státě od Myzone

Software is okay but the hardware only really works when running. Any other activity it under reads and takes 30 seconds to a minute to catch up with your heart rate or gets stuck at its current reading. This is really irritating if you want to zone match your activity.

The device itself is fine, the Switch obviously has some problems with it constantly cutting out when worn on the chest etc. However, the customer service for MyZone is just shockingly bad. You can't contact anyone via phone, which is frankly absurd. So, the only option is to contact them via email. It's taken thus far 15 days to sort out my warranty replacement, which I requested as urgent and I've still not received. It takes several days to get a response to an email, then you email back and wait again for several days. I only ever seem to be put in contact with the US team who have to confer with the UK team. I love the concept of MyZone - I love monitoring my progress and seeing how far I've come, but with the customer service the way it is - I'm coming to the realisation that it may be more hassle than it's worth. Hopefully MyZone will start acting like a proper company with whom you can contact and get a timely response when something goes wrong, until that happens then it's not worth it.

I’ve been a Myzone user since May 2019, first the MZ-3 then bought the Switch this year. Like most here, nothing but bother with it since I got it. To get it to switch on, you have to put it on in the shower, then it freezes and switches off during workouts. Only saving grace is Myzone customer service, the switch is currently enroute back to be replace. Fingers crossed replacement is better

This is probably one of the most unreliable technologies that I have purchased in recent times. When it works, it seems to be fine. Even after moistening the electrodes, sometimes it takes more than 30 minutes to get going. Next time, I will dunk it in water. My advice - look for alternatives if you are looking for such a device.

I have been using MZ products since 2018. I love the concept and what it tries to achieve, which is why I guess I (stupidly) stick with them. I recently purchased the MZ Switch after my original MZ stopped working after 3 years. The switch was working fine for many weeks then all of a sudden, same issues as the original MZ…… HR keeps freezing no matter whether I am running on a treadmill, cycling outdoors or doing a gym class with MZ screens. It will sit low in the grey whilst I am sprinting (for example), then when I finish the sprint it will jump to yellow for a few seconds then back down. Sadly the concept and idea of MZ is not matched by their technology which seems to be poor at best.