MyzoneReviews of myzone.org

Response from MyzoneMar 23, 2022

Hi, Angela, We are truly so sorry to hear you have not had a good run with the Switch. We are happy to have our community MEPing with whatever product suits them best. If we can help out with your Switch devices at all, please do connect with our support team via the link below, or if you've already submitted a ticket, we can give it a second look. Just email [email protected]. https://myzonesupport.zendesk.com/hc/en-us/ In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Hi, Rich, That feedback is heard loud and clear--we do definitely want Myzone to be a meaningful experience. A survey was just sent on the app feed to all Hall of Famers asking what you would like to see next. If you get a moment, please do let us know! You can also send your ideas to [email protected]. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Hi, Brendon, Thank you for your feedback. We absolutely do believe we can get your experience to match your expectations and are sorry that at this point, they have fallen short. If you have not already connected with our support team, you can start a ticket by tapping the menu icon on your app, and selecting Help>Support. If you have gone this route and would like a second look at your ticket, please connect with us at [email protected]. We want to do whatever is necessary to get you accurately tracking your effort. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Hi, Marion, Thank you for letting us know about this--we are so truly sorry for the trouble. We want you to track your lifting accurately as well and agree that your chest strap should have lasted longer. We would be happy to send you two free ones if you are interested. Please email [email protected] and we can get those out to you right away. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Hi, Simon, Thank you for providing this feedback; we are sincerely sorry that you've had a frustrating experience with both the technology and the support team. We take this very seriously and would like the opportunity to investigate your support case and help with the product. If you have the time, please email [email protected] and we will make sure you receive attentive assistance. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Thank you for providing this feedback--we truly apologize that you have had this experience twice now with the Switch. We do closely look at this input from our community and are committed to providing a quality product. We would like to get your unit back to the manufacturer right away so they can test and corner issues like the ones you've described. If you have time, please do connect with us at [email protected] and we can get you tracking accurately again with the device of your choice. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Hi, Deborah, We are so sorry to hear you have not had the same reliability with your new unit as the old model. We want you to feel confident that no matter the model, you can reliably track your workouts for the long haul. Please contact us at [email protected] so we can correct the course. We truly do value you and your contribution to our community and want to ensure you're getting the most out of your experience with Myzone. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Thanks so much for sharing this feedback--we are actively listening to suggestion to improve the app experience. If you have any other specifics you would like to share, please don't hesitate to connect with us at [email protected]. In health and gratitude, Team Myzone