MyzoneReviews of myzone.org

Response from MyzoneJun 16, 2025

Thank you for your feedback, and we’re really sorry to hear about your experience. We understand how frustrating it must be when a product doesn’t meet expectations, especially with minimal use. Our hardware is designed to withstand regular activity, so this definitely isn’t the standard we aim for. We’d really like to look into this further for you and see how we can help—please get in touch with our customer care team at [email protected], and we’ll make sure it’s properly reviewed. Your experience matters, and we appreciate you bringing this to our attention. - The Myzone Customer Care Team

Response from MyzoneMay 16, 2025

Hi Neil, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your recent experience. I completely understand how frustrating this must be, especially when you’ve had such a positive experience with our products in the past. We sincerely apologise for the inconvenience and for the delay in resolving your issue. This is not the standard of service we aim to provide. I’ve looked into this and it appears that the wrong returns label was sent to you, which understandably caused additional frustration. One of my colleagues has now reached out directly to help resolve this for you, and we’ll make sure it’s taken care of as quickly and smoothly as possible. Thank you for your patience, and again, I’m very sorry for the trouble this has caused. We value your support and are committed to making this right. Best regards, - Myzone Customer Support Team

Response from MyzoneMay 14, 2025

Hi Joana, We're truly sorry to hear about your experience with the MZ-60 watch and want to sincerely apologize for the condition in which your order arrived. This is absolutely not the standard we aim to uphold, and we completely understand your frustration—especially when receiving a product that appears used and does not function. We also regret the confusion and inconvenience regarding the delivery charge and the lack of clarity around our refund policy. Your feedback is important, and we’re actively reviewing how this information is communicated to ensure it's clear and transparent for all our customers moving forward. Please reach out to us directly at [email protected] with your order details. We'd appreciate the opportunity to look into this further and see how we can make things right. Thank you again for bringing this to our attention, and we hope to resolve it swiftly for you. Warm regards, The Myzone Customer Care Team

Response from MyzoneMay 13, 2025

We're very sorry to hear that your device stopped working and that your experience with our customer support didn’t meet expectations. We completely understand how disappointing it must be—especially when you've invested $150 and expected a reliable product backed by strong support. That’s not the standard we aim for, and we truly regret that you felt let down. We’d really appreciate the chance to make this right. If you could please contact us at [email protected], our team will look into your case and work with you to find a resolution. Your feedback is important, and we want to ensure you feel heard and supported. - The MyZone Team

Response from MyzoneApr 25, 2025

Hallo, vielen Dank für Ihr Feedback. Es tut uns sehr leid, von Ihren Erfahrungen mit den Gurten zu hören, insbesondere nach Ihrem ersten Eindruck. Das ist sicherlich nicht die Erfahrung, die wir Ihnen bieten möchten. Unsere Standardgarantie hat zwar ihre Grenzen, aber wir würden uns sehr freuen, dies genauer zu untersuchen und zu sehen, wie wir Ihnen helfen können. Bitte kontaktieren Sie uns unter [email protected] mit Ihren Bestelldetails. Unser Team hilft Ihnen gerne weiter. Vielen Dank noch einmal für Ihren Hinweis – wir schätzen Ihre Unterstützung und hoffen, dass wir die Sache in Ordnung bringen können.

Response from MyzoneMay 13, 2025

Hi Matthew, We're really sorry to hear about your experience with the MyZone Switch and the service you received — that’s not the standard we aim for. We understand how frustrating it is when a product doesn’t last as expected, especially one you’ve invested in. We’d genuinely like to look into this further and try to make it right. Please reach out to us directly at [email protected] so we can assist you personally. Thank you for bringing this to our attention. — The MyZone Team