MyzoneReviews of myzone.org

Response from MyzoneMar 28, 2022

Hi, Mark, Thank you for sharing your experience--we are so sorry that you and your partner have experienced issues recently with the product and the service. We are absolutely committed to providing top-quality products and customer care and are truly apologize that this has not been the case here. Regarding the app, while the layout has changed, it is functionally the same. If you are having connection issues, we should troubleshoot the belt. If you have time, please email [email protected]. We can investigate the support cases and also to ensure training issues are addressed as well. In health and gratitude, Team Myzone

Response from MyzoneMar 28, 2022

Hi, Keely, We are so sorry to hear this occurred. If trouble persists, we are happy to take a look into this with you to see if it can be sorted out with some troubleshooting. You can connect with our support team via the help center on the menu in the app or link below. If you have tried that, we are happy to take a second look; please email [email protected]. We look forward to getting you back up and MEPing soon! In health and gratitude, Team Myzone

Response from MyzoneMar 25, 2022

Hello, and thank you for your feedback on the new app--we are sorry to hear the new layout isn't the experience hoped it would be for you. Please feel welcome to send more details to [email protected]. In health and gratitude, Team Myzone

Response from MyzoneMar 25, 2022

Hi, Cynthia, We are so sorry to hear you've had difficulty getting your belt and app to stay connected to each other. If you haven't already started a support ticket, open the menu and select help>support--our team would be happy to help! If you have already tried this with no luck, please email [email protected] and we can take another look at your ticket. In health and gratitude, Team Myzone

Response from MyzoneMar 25, 2022

Hi, Gwen, Thank you for providing this feedback! Please contact us at [email protected] and we can take a look at your past support tickets and figure out a way to get you a belt as quickly as possible. We really appreciate your feedback and the opportunity to help! In health and gratitude, Team Myzone

Response from MyzoneMar 25, 2022

Hi, Chelsea, Thank you for sharing your feedback with us--it helps us improve and we really appreciate hearing what needs work. I will share the app comments with our app development team to make sure we include your favorite features from the previous version. Regarding the strap, as they are more like an item of clothing than an electronic, they can indeed wear out if used heavily over time. Typically around 1 year with regular use is what you can expect, but certainly can be extended with regular washing, air drying and rotating a few straps into your rotation. If you would like to share any other feedback, please connect with us at [email protected]. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Thank you for sharing your experience--we are so sorry to hear you are having trouble with your Switch though. If you have time, we would love to make this right. Please email [email protected] and we can take a look at your support case to see where we could have done better there and of course send you a new unit as well. We look forward to getting you MEPing sans issues as quickly as possible. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Hi, Chris, We are so sorry to hear about the trouble you're having with your Switch. We would love to try to help and replace if necessary. You can contact support via the link below or if you have already tried, please email [email protected] and we can take another look at your case. https://myzonesupport.zendesk.com/hc/en-us In health and gratitude, Team Myzone