MyzoneReviews of myzone.org

Response from MyzoneOct 6, 2025

Hi Paul, We are really sorry to hear you haven’t had a great experience so far, that is never what we want for our members. I’ve checked our support platform and can confirm that we’ve received three tickets from you, and our team has replied to each one. Unfortunately, it looks like those replies have bounced back. This can sometimes happen if a user’s inbox is full, the email address is invalid, or if someone has previously unsubscribed from receiving communications from us. If you’re able to, please try reaching out using a different email address. Once you do, you should begin receiving our responses as normal, and we’ll make sure your account freeze request is sorted as quickly as possible. Alternatively, please respond to our request from Trustpilot via email with more information and provide an alternative email address that we can reach you on. - The Myzone Customer Care Team

Response from MyzoneSep 12, 2025

Hi Gill, I’m really sorry to hear about the difficulties you’ve had with your Myzone Switch devices and for the frustration this has caused you. I’ve checked into your case and can see that two tickets were raised in July and August. Both were responded to by one of our team members, Louie, on July 24th and August 30th, 2025. As we didn’t receive any replies back, the tickets were closed automatically. To make sure you’re properly supported this time, I’ll ask one of my agents to reach out to you again directly so we can help resolve the issue and confirm whether you’re able to receive our messages. Thank you for your patience, and we’ll do our best to get this sorted quickly for you. - The Myzone Customer Care Team

Response from MyzoneSep 9, 2025

Hi Mike, We’re really sorry to hear about the frustration you’ve experienced with your device. It’s definitely not the experience we want for our users, especially when you’re trying to focus on your workouts. Sometimes connection delays can be linked to factors such as strap fit, sensor placement, or even natural variations in heart rhythm. That said, we’d love to take a closer look and get this sorted for you. Please could you respond to the request that I have made via email for more information and we’ll be more than happy to troubleshoot further and find the best solution. Thank you for sharing your feedback, we truly appreciate it and want to make this right. - The Myzone Customer Care Team

Response from MyzoneAug 11, 2025

Hi Musmus, I’m really sorry to hear about the trouble you’ve had with your new belt and the issues recording your MEPs on August 1st and 5th. I completely understand how frustrating this must be, especially when you’ve been working hard to hit your goals. I’d really like to take a closer look into what went wrong for you. If you could reply to the email request I sent with a few more details, or alternatively send us a DM on Instagram or Facebook with your information, we can investigate this further and work on getting this resolved for you. - The Myzone Customer Care Team

Response from MyzoneJul 29, 2025

Hoi Carla, Het spijt me enorm te horen dat je zo'n frustrerende ervaring hebt gehad. Dat is absoluut niet wat we willen voor iedereen die net begint. Als je ervoor openstaat, help ik je graag om dit op te lossen. Als je wat meer informatie kunt delen, zoals het e-mailadres waarmee je je hebt aangemeld via het verzoek dat ik je per e-mail heb gestuurd, kan ik het onderzoeken en je direct helpen. Als je in de toekomst meer hulp nodig hebt, kun je beter rechtstreeks contact opnemen met ons team via https://www.myzone.digital/nl/kennis/kb-tickets/nieuw We willen je graag zo snel mogelijk weer aan de slag helpen. - Myzone Klantenservice

Response from MyzoneJul 4, 2025

Hi, We are really sorry to hear about your experience. That’s definitely not the level of support we aim to provide, and we completely understand how frustrating this must be. If you could please send us a DM on Facebook or Instagram, or reach out via email at [email protected] with your details, we would be more than happy to take a closer look into this for you. We would really like the chance to help make things right. - The Myzone Customer Care Team

Response from MyzoneJun 17, 2025

Hi Michael, We’re really sorry to hear about your experience with the Myzone Switch and that it didn’t meet your expectations—especially after switching from a device that had served you well for years. We completely understand how frustrating it must be when the features you were counting on, like offline tracking and syncing, don’t work as they should. We also want to apologise for the support you received not being more helpful at the time. That’s not the experience we aim to provide, and we’re really sorry we let you down. If you're open to giving it another look, our team would love the chance to make this right. Please don’t hesitate to reach out to us directly at [email protected]. Thanks again for your feedback—it helps us improve. - The Myzone Customer Care Team

Response from MyzoneJun 17, 2025

Hi Ems, We’re really sorry to hear about your experience with your Myzone device, and that it hasn’t performed reliably since you first purchased it. That’s incredibly frustrating, especially when you’re trying to stay motivated during classes, and we completely understand your disappointment. It’s also really unfortunate that the device no longer powers on or responds, and we sincerely apologise for the inconvenience this has caused. This isn’t the standard we aim to deliver, and we would really like the chance to help. If you're willing, please reach out to us at [email protected], and we’ll do our best to troubleshoot or discuss the next steps with you. Thank you for taking the time to share your feedback, it’s important to us. Kind regards, - The Myzone Customer Care Team