MyzoneReviews of myzone.org

Response from MyzoneMay 14, 2023

Hi Jane, Thank you for sharing your experience with us. I have located your previous Support request which was submitted on Sunday, 7th May. Please note that live chat is not available over the weekends as we have limited staff availability, and we do apologize for any inconvenience. It looks like your Support request was answered the next day (8 May) and I understand our agent was able to replace the points that were lost on your account. I also see you have since replaced the red strap to go with your module, which should improve the condition a great deal! Please let us know if we can be of any further assistance to you. We are continuing to make improvements to the ease and accessibility of our help centre and we appreciate you sharing your experience. Best wishes, Team Myzone

Response from MyzoneNov 4, 2022

Hi David, Thank you for sharing your experience with us. Myzone uses the following equations to estimate your caloric burn: Men: C/min = (-55.0969 + 0.6309 x HR + 0.1988 x weight + 0.2017 x age) / 4.184 Women: C/min = (-20.4022 + 0.4472 x HR - 0.1263 x weight + 0.074 x age) / 4.184 It is most accurate above 50% of your Maximal Heart Rate effort. These equations vary greatly throughout the industry, so it is important to remember these are simply estimates based on the latest research. We've definitely taken into account your feedback for review, and very much appreciate your sharing. Best wishes, Team Myzone

Response from MyzoneOct 21, 2022

Hello David, Thank you for reaching out to us. We promise a warranty for the first full year of use for all of our devices, as this is typically when any manufacturing fault becomes apparent. Unfortunately, after that period, issues become highly dependent on how the device is used, cared for, charged, and stored over time being that it is a wearable fitness device worn close to the skin during physical activity. We're sincerely sorry we could not help at this time, and I see our Support has offered a discount voucher for your replacement, which we hope will be useful. Our apologies again for the inconvenience, Team Myzone

Response from MyzoneAug 16, 2022

Hi, Eion, We are so sorry you have had this experience and are happy to replace your unit under warranty. We always do take this feedback to heart and have already made product enhancements to the strap and the snaps based on consumer reviews. It is our absolute priority to provide a reliable product. I do trust that your replacement unit will not experience the same battery drain, and if we can assist further with the exchange, please do not hesitate to reach out to [email protected]. In health and gratitude, Team Myzone

Response from MyzoneApr 4, 2022

Hi, Olia, We are so sorry to hear about the frustration here. Unfortunately, because challenge are a key feature of ours, and because we have had incidents in the past where adding points manually during a challenge has stirred up a good deal of trouble, we have had to stick with the policy of require gym permission to add points, particularly if there is a challenge taking place. People do definitely notice if generic graphs are added and we don't want to cause any inharmonious moments within the gym's community. That said, the belt really should be reliably activating. If find you have trouble with that regularly, please do let us know. If you have already tried a support ticket for that, we are happy to take a second look. Please email [email protected] and we can review what's been covered and make recommendations from there. In health and gratitude, Team Myzone

Response from MyzoneMar 31, 2022

Hi, Gene, Thank you for letting us know about this. Our support team will be able to help troubleshoot your belt and if it is within warranty, replace it if the fixes fail. You can reach them via the app menu by tapping help>support. If you have already tried, please email [email protected] and we can take another look at your ticket to assist from there. We can appreciate how frustrating it feels when your tracker isn't tracking as expected and we look forward to getting this fixed for you as quickly as possible. In health and gratitude, Team Myzone

Response from MyzoneMar 31, 2022

We are so sorry to hear the app changes did not have the user experience we intended for you, but we are always looking for feedback from the community so do appreciate hearing this. For feature suggestions or other UX-related feedback, please talk to us at https://www.myzone.org/feedback. Regarding the difficulty uploading, the functionality there is still the same as the old version. If you are having difficulty getting your workouts through, our support team can help. You can connect with them via the link below or the app menu by tapping help>support. https://myzonesupport.zendesk.com/hc/en-us In health and gratitude, Team Myzone