MyzoneReviews of myzone.org

I was gifted a myzone watch by my Dad, got everything set up however, the chest strap didn't work. It would turn on, connect and then disconnect a few moments later. I tried all the troubleshooting tips and asked my sister to help me figure out that was happening. After failing to fix the issue, I contacted myzone. Explained I had already gone theough troubleshooting but thought the chest strap was faulty. They insisted on me going through the troubleshooting again to no avail After about 4 weeks of back and forth, they finally said they would replace the chest strap. Asked for my details and address to send the return box to me. Then emailed me saying it was to return the black module which works perfectly with the other straps and nothing about the chest strap. I questioned this (this was beginning of November) and got no reply. No returns box has arrived so I contacted them again, again no response. I've chased again since but guess what...silence. all I want is a working chest strap, not hard but apparently its impossible. What a disappointing service. Would not recommend

Myzone broke on the nov 2nd and I was advised to buy a replacement which I was unhappy about as I have many clients who have myzones which are older than mine and have had a replacement from the same issues. I was then told my email would be sent to the technical team but after two emails chasing this up no one has replied to me. I would not recommend myzone as I have had other brands of fitness watches in the past that have lasted much longer and the customer service is much better. January 6th and I still haven’t been contacted by myzone after providing them with additional information after this review. After leaving multiple messages on their facebook page and more emails to Ruth which had still been ignored, myzone decided to finally get back to me (12th January) and refuse to resolve issue. I would advise anyone considering purchasing this watch to go elsewhere. Firstly, the product does not last, and frequently misses workouts (this is something many of my clients experienced too).Many times it is inaccurate when comparing with apple watch and other devices. Secondly, customer service is shocking. I have never experienced such a low level of customer care. Having to resort to using social platforms to get an email is not acceptable. Lastly, their product is no better, not even on par, with other fitness products/apps available.

When in use the device is great! However if you stop using it for a few months the device will become completely unusable as the battery won’t be able to hold any charge… when you contact customer service they don’t offer any kind of replacement even if I wanted to pay for it… and as well as they try to suggested that I should pay for subscription to use their app with my Apple Watch. Like I am going to give any more money to a company that is only after money! don’t buy it! I would much rather recommend Apple Watch as their app is for free and you get so much more use out of it rather than 2 years of usage.

Myzone, your latest Trustpilot response is beyond ridiculous. From my experience, nothing you wrote matches reality. It reads like pure fiction designed to make yourselves look competent — when my entire experience has been the exact opposite. You claim my device was “tested” and “functioning.” When? How? By who? Because the very first time it needed charging, it wouldn’t charge at all. No amount of PR spin can cover that up. You also claim you’ve been “communicating.” That is simply not true in my experience. Here’s what has actually happened from my side: • You stopped replying to my emails completely. • You ignored every message for weeks. • You ignored the gym. • You ignored the gym manager, who personally confirmed to me — multiple times — that you never replied to them either. But suddenly, on Trustpilot, you pop up pretending you’re helpful, professional, and responsive? It’s laughable. From where I’m standing, your public replies look like nothing more than damage control, not honesty. Everything you’ve written publicly feels like a desperate attempt to cover up the level of incompetence I’ve personally experienced. In my experience dealing with you: • You avoid responsibility, • You dodge communication, • You act only when you’re publicly called out, • And your customer service has been consistently useless. If you put half as much effort into fixing problems as you do into writing polished Trustpilot responses, none of this would be happening. Your public story and my actual experience are worlds apart. Stop trying to rewrite reality and start behaving like a company that actually cares.

I ordered from the site on 19th October, 2025. I was charged immediately and received an invoice and cancellation policy document. I emailed on 30th October querying my order as I was supposed to receive a Dispatch confirmation with tracking details. I hadn't received anything. I got a response on 31st October telling me the warehouse was contacted and will keep me updated. I emailed again on 3rd November asking was there any update. I got a response on 5th November explaining public holiday in Germany and warehouse relocation is the reason my order was delayed. Apologised and promised me yet again to give me the tracking information as they were working on getting the order shipped. I emailed again on the 6th November and used the myzone customer service portal and explained issues to date. Got a response that she will chase and get my items posted straight away. On the 10th November I emailed explaining that this service is unacceptable and I want a refund and to cancel my order. It's now 12th November, I've just received an email after I emailed yet again today for updates. They assured me that they have started the refund process. I ordered 2 replacement belts and the myzone scales. DO NOT ORDER FROM THIS SITE AS YOU WILL NOT GET YOUR ITEMS, ONLY EXCUSES.

Etwa drei Jahre lang habe ich die Myzone Switch drei- bis fünfmal je Woche im Training benutzt und war sehr zufrieden. Dann hat es immer wieder Probleme mit der Anzeige der richtigen Herzfrequenz gegeben - plötzlich während des Trainings sollte ich eine um 20 -30 % niedriger HF max. haben oder es hat gleich von Beginn der Trainingseinheit eine zu geringe HF angezeigt. Dann lies sich das Myzone Modul irgendwann gar nicht mehr anschalten. Weder manuell noch automatisch am Brustgurt, obwohl das Modul geladen war. Nachdem ich den Kundensupport kontaktiert habe, bekam ich zuerst nur zwei standardisierte Antworten, die überhaupt nicht zu meiner Problemlösung beigetragen haben. Nach mehreren Schriftwechseln war dann letztendlich die Antwort des Supports: Das Modul ist defekt, ich brauche ein Neues. Da die Garantie abgelaufen ist, müsste ich ein komplett Neues kaufen. Auf meine Frage, ob ich wenigstens einen Rabatt auf ein neues Modul bekommen und ob mein Status für die Zeit eingefroren werden kann, bis ich ein neues Modul habe, bekam ich lediglich die Antwort: Es gibt keinen Rabatt und der Status wird nur bei medizinischen Angelegenheiten eingefroren. Vielen Dank für Nichts. Eine Schande, wie hier mit Bestandskunden umgegangen wird.

The company has absolutely no proper service or customer care. I’ve dealt with many teams before, but this experience was the worst. Abigail is completely unprofessional I repeatedly asked to speak with her line manager, but no one ever got involved or took responsibility. It’s clear there’s no proper supervision or understanding of customer issues. Extremely disappointing and frustrating to deal with someone who has no idea how to handle clients or solve problems.

My chest strap was faulty within 3 months of purchase. Myzone agreed to send a replacement strap but Im still waiting a month later and now my emails are not being responded to.