MyzoneReviews of myzone.org

My MHR is set at 196 which is ridiculous for someone who is 54. On trying to change it I find that the Support email address is no longer manned and answered so I took to the app, as instructed by the automated reply, to be presented with a robot who doesn't answer any questions! Feels like a total waste of money.

It’s awful it doesn’t turn on all the time. I missed workout time during a challenge which demotivated me to the point a stopped. Get a Garmin or Fitbit leave Myzone well alone

I Would have liked to write a review for this, HOWEVER it didn't arrive! I purchased this through recommendation from my gym Bannatyne (which is also useless and Duncan Bannatyne should be ashamed)! So I purchased the belt and paid a ridiculous amount for fast delivery. Almost a month later, no delivery, they are telling me it is at a shop and DPD delivered it, DPD did not even recieve the parcel from them and I have also rang the shop and it is not their either and never has been, I have even been to the shop (which is my local delivery shop) and they shown me all the items that have been scanned in for myself. I messaged MyZone back and no response. I keep getting ignored! This is disgusting and appalling customer service. I suppose the next step is going to trading standards regarding this! I am now owed a belt and I'm money down. Disgusting and you should be ashamed. If I don't hear anything within the next few days I will be taking it further and all over social media. This is almost fraud and I feel like I have been scammed!!!!!!

Product warranty is 12 months which should be a red flag. The belt stopped working and would not charge. Spoke to customer service and was given loaded questions which led to them accusing me of breaking it without any physical examination. Had to Instagram then for a response. Told them how poor their customer service was and they said it had been referred to a manager who would personally deal with it. Week goes by and nothing so I message again. Same nonsense we have chased this. Another week has gone by and yet again nothing. Dave Wright is the ceo so may be worth doing some research and getting his email as he may not be aware of how diabolical customer service is. They were more than happy to let me purchase a new belt though. Funny that. With so many competitive products at a cheaper price you would think theyd care more about customer service to give them that edge. Nope.

I have had about 3 or 4 of these. Good when they work, but don't last for long. Noticeable that most reviews are negative and suspicious that they get a little burst of positive reviews on the same dates from people that have never reviewed anything before or since. If you point out the faults to myzone the customer service will just offer you a discount on a new unit that is available elsewhere anyway. Haven't used the myzone for a while and was thinking about getting another one for the New Year so decided to have a look on here. Doesn't seem to be any improvement, so I'll give it a miss. Shame really, it's a good idea. UPDATE. 31/12/2020. I contacted customer services as advised by their reply on here. They offered me the chance to buy a new one with the discount that is freely available elsewhere as I said they would. It's what they always do.

Like other reviews below. Over a year and out of warranty. Service department confirmed faulty and offer discount which is freely available. Awful customer service, would not recommend and will be taking up with David Lloyd clubs to inform them of the product they are recommending to their regular clients.

The worst thing I’ve ever purchased. Extremely convoluted, difficult to set up and doesn’t work. Been trying to get it to connect to the app for days. I don’t even want my money back.. just put it in the Trash or burn it while you can.

Lasted just over a year including a few months of no use in lockdown. Told battery failed and Not in warranty anymore so I could buy another. I don’t think so as it’s not cheap for a years use. Not even an insincere apology from customer services. Avoid if I were you