Myzone is an innovative wearable heart rate based system that uses wireless and cloud technology to accurately and conveniently monitor physical activity. Myzone delivers a fully connected solution for fitness club operators and is respected as the fit...
Myzone (myzone.org) has 922 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
myzone.org
Website
myzone.org
Category
Personal Care
Location
Chicago, Illinois
Listed on Five Star Index
2026
About these reviews
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The company replied to 54% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Rather save your money - dont get Myzone Switch
Recently purchased a myzone switch in June- and it worked well and great- Then its stopped reading and had poor connection. I then complained and the gym replaced it. after 5 weeks i had more problems as it would stop mid way. Got it replaced again. This week. its stops reading mid way once more. The inaccuracy is not just on my device, but so many people have complained that is just poor in connections and readings
BB
Basket B.
Absolutely bobbins mz switch cheap s**t…
Absolutely bobbins mz switch cheap s**t two straps broke and I don’t think it’s accurate my self it’s s**t and can’t get hold of anyone .
Response from MyzoneSep 20, 2021
We sincerely apologize for the trouble you've had with your straps--we understand the how frustrating the strap issue would feel and are eager to help set this right. Please note our support team is staffed around the globe between M-F. Weekend tickets may experience a slight delay as such. If you do not receive a response today, please do send our Customer Experience Team an email and they can help locate that. Thank you for letting us know about the issue so we can get you earning your MEPs as quickly as possible.
In good health,
Team Myzone
TN
T N.
Dont waste your money on this App
Dont waste your money on this App. I bought my first myZone on Aug 20, 2020. Within 6 months, the device wouldn't charge. My gym was graceful and gave me a replacement. The new one lasted until today when I finally threw it in the garbage. It wouldn't connect even at 99%. I'm a regular at my gym, earning just over 110 000 MEPs (myZone's effort counting system) in 370 calendar days. The equipment clearly cant handle regular use. Do not waste your money on this App.
JA
Jacs
Unreliable
I'm now on my 2nd replacement monitor/belt and once again after 4 months of use the monitor has no charge and will not charge up. Completely dead. When working out I really like the colour zones and find it motivating but this product is just too unreliable. Also it's so hard to get any support when things go wrong as you have to go through to the 'BOT" which then sends a ticket to a real person who then emails you about 10
days later. When I organised a replacement it took months to arrive. I'd avoid and go with a Garmin.
EDITED 2nd Jan 2022:
My 6th (!) replacement has once again completely died after 16 workouts. I'm looking after it exactly as MyZone suggest. I would just go with another monitor but the Club I work at uses MyZone for classes so no choice. It's ridiculous!
Response from MyzoneAug 30, 2021
Thank you for sharing your feedback--we value you as a member of our community are truly sorry for the experience. We would love the opportunity to take a closer look at your particular case to assess both the product and support. Please email [email protected] if you have a moment and we would be happy listen.
Sincerely,
The Myzone Team
GP
Gerry P.
Absolutely terrible monitor
Absolutely terrible monitor. Losses connection and drops or freezes heart rate regularly making it almost useless during training. Malfunctions and adds in calories data randomly through a work out, often shows a heart rate of zero we when training or when maxing out a rate of 40 ! Total waste of money, unreliable piece of junk.
Response from MyzoneAug 20, 2021
Hi, Gerry,
We are so sorry for the frustrating experience you've had with your monitor. We do fully back the quality of Myzone products and if you were not able to reach a solution with our support team, will absolutely replace this for you. If you have not yet checked in with our support team, you can reach them via the app by tapping help.
We apologize again for any frustration this has caused and look forward to sorting this out with you soon.
Sincerely,
The Myzone Team
RB
Richard B.
Upgraded to Myzone switch and have had…
Upgraded to Myzone switch and have had nothing but problems with it. it is very annoying when you are giving 100% effort and would expect to see results in the high yellows and reds at around 90%+ effort and then to see the results coming in at 50% greys, greens and blues. I could be working out hard doing a cardio exercise for say an hour but the myzone would only record 20 minutes. I have gone back to using the old myzone but with the experience i have with myzone customer services is very very poor in this day and age i would expect much better customer service. i have supported myzone and have enjoyed wearing it however i have got to the point where i am almost going to chuck them away... being part of the myzone community is really nice but its a matter of principal. you buy somethign you expect it to work 100% and if it doesnt you need someone to listen and replace wear appropriate. im really disappointed Myzone....
ive already tried to contact myzone customer support and have heard nothing back from you. if you had come back to me i wouldnt be wasting my time writing a bad review.
Response from MyzoneAug 9, 2021
Hi, Richard,
We are truly sorry that you have had this experience and understand why you feel disappointed. Please do note we are rushing all Switches experiencing issues back to our manufacturer for testing to corner and address any issues. If you have a moment, please do reach out to us at [email protected]. We also want to ensure you receive quality support, so we would very much appreciate the opportunity to look at your ticket so we can provide staff training.
Thank you for your feedback--without it we can't improve. If we can try to help with anything else, please don't hesitate to contact our Customer Experience team directly.
Sincerely,
The Myzone Team
EL
Elsa
Started using MyZone Switch
Started using MyZone Switch, from Saturday 12th June 2021. Now on day 39, (coming up to 6 weeks).
One word to describe this gadget... CRAP !!!
I use the Chest strap, according to their guidelines, it gives the best readings for exercising.
It's got a mind of its own, and one describes it the best - CRAP !!! Waste of money buying it, just stick to using the Garmin Forerunner for your running workouts, and any supplemental training in the gym or outdoors, do as you've always done. There comes a time when talking to human being would be helpful, but MyZone and their automated system sucks. It sends you round in circles and its infuriating.
Today: 3 hour 42 minute workout gave me 24 MEPs.
Saturday 17th July: 6 mile run in 40 mins gave me 41 MEPs.
Friday 16th July: 34 minutes intervals gave me 0 MEP and 2 calories expendiutre
Its endless.
I think if you're training just for gaining points, then its fine but if you're road runner, competing in races, cyclist, triathlete and the like, forget it.
Response from MyzoneJul 20, 2021
Hi, Elsa,
We appreciate your feedback and truly apologize for the experience you've had. It clearly does sound like you've had some issues that need human assistance. We have made some recent changes to the chatbot that should make it easier to get to our team, but clearly there is more work to be done.
If you have time, we would love the opportunity to get you Switch tracking accurately for you. Please email us at [email protected] and we can take a look at your case and ensure that it is addressed by our support management team from here.
In good health,
The Myzone Team
SS
Syed S.
Myzone not consistent in capturing data, poor customer experience!
The strap and the app don't function properly and not consistent. I had some amazing workouts but unfortunately no data was captured. I would discourage anyone to invest in myzone. Whoop or apple or Samsung watch are far etter and more reliable. Moreover the customer support is very bad, they have you wait when they are unable to resolve an issue and quit the chat. Poor customer experience overall.
Response from MyzoneJul 1, 2021
Hi, Syed,
We truly apologize for the trouble you've had with your belt and the service. We absolutely understand how important it is to receive the results following your effort and do believe we can get this working for you. If you email [email protected], we would be happy to look into your previous tickets and chat attempts and address both the support and product issues.
Thanks so much for your time--we absolutely value you as part of the community and want to ensure we provide you with both a reliable product and help when needed.
Sincerely,
The Myzone Team