MyzoneReviews of myzone.org

We have tried for months to fix issues with the provided firestick. Our large gym screen sits idle, making us look bad after selling everyone on the benefits of a Myzone belt. Myzone finally offered to send a refurbished one via overnight. That was over a week ago. They will not respond to voicemail or email in search of tracking or any sort of confirmation the replacement was sent. Slacker company with terrible customer service. Wishing we never signed up.

Myzone MZ-Switch, Changed from a MZ3 when the Switch first came out but have had constant issues with it losing connection, freezing and missing workouts😡😡 Done everything advised by the customer services with Soaking the belt, even brought another belt and have been soaking it but still the same issue. I then started to add ECG gel to the sensor pads but this makes on difference so I ended up buying another switch thinking that it’s my unit but no this is exactly the same and I have now ordered the MZ3 and going back to that as I have never had an issue with it😳 When new models are launched they are supposed to be a better option but in this case it’s not🙄🙄

MYZONE tracker concept not obtaining acurate results. When you have a higher resting heart rate you recieving Mepps in the zone. When your resting HR is low which is a indercader of being fitter person, your are not recieving mepps. When walking my HR is to low, I will only get mepps when in runnlng compared to some when higer HR are getting mepps at rest. There are people in my gym that just wear their monitor all day long, with at rest and receive a lot more mepps track, which is not a accurate playing field. There are people getting into the hall of fame like in my gym are a fraud In my opinion this is not set up for accurate condition results. Please reply and give your feed back, also others out there who agree with me. Thanks

I have tried all Myzone recommendations to keep the belt connected and functioning, none have helped. I bought an electrolyte jell to help ensure continuous contact, but that does not work. I bought a new belt -- same problems. I had my club give me a trade-in for a new module and belt, same problem. I am losing faith on what could be a very useful product.

Had three of these over the space of 3 years, it continually failed to pick up my heart rate during exercise which was the main selling point. I was told to moisten the belt but after literally soaking it in water, it still failed to perform. I've given up with this belt and bought a polar H10 which is far better and has pre programmed Les Mills routines set up as standard. So far the H10 is far superior and almost half the price, I definitely won't be using myzone again.

I am so tired of this product, it’s not clear how to turn it on or off or even to know it’s on. The app is fiddly and so many workouts haven’t been recorded no matter how many times l trouble shot. This is a replacement belt, as well, so l hope quite new. Another outrageous thing is that they make you pay for replacement shipping. Hahaha. Done with this, get an apple watch or something else.

Really disappointed with Myzone Switch I bought in April. It keeps dropping out when I’m running. Raised a support ticket in August, tried all support suggestions and ended up buying a new belt (the belt is only guaranteed for 3 months). By October Myzone Switch was dropping out again. I raised another ticket - no response so far. I’m only 2 months away from HOF status & I feel like ditching it. Gutted really. Update: I contacted the email address given in the Myzone response to my review. Myzone replied to my email promptly and efficiently. They immediately sent me a replacement which I received 4 days after posting this review. Five stars for that response. Thank you.

Very disappointed with technical issue service. Can't upload my workout due to error message. Emailed MyZone and tried to contact support team via app 3-4 weeks ago and no response yet. Not cool Myzone, not cool....