MyzoneReviews of myzone.org

Response from MyzoneMar 9, 2022

Hi, Michelle, We are so sorry to hear you are having some problems and would like to try to help you sort them. The update definitely should not affect connectivity, so we are confident we can sort this out with some troubleshooting. If you have not already contacted our support champions, you can find them via the app by tapping help on the menu. If you have, please email [email protected] and we can locate your ticket and assist from there. In health and gratitude, Sarah

Response from MyzoneMar 8, 2022

Hi, Matt, We are so sorry to hear this but are happy to help. If you haven't already tried our support champions, that is a great place to start. If you have, please connect with us at [email protected] and we can investigate the ticket and help get you reliably earning your MEPs from there. In health and gratitude, Team Myzone

Response from MyzoneFeb 24, 2022

Hi, Liam, We are so sorry to hear that you're unhappy with the update. We do believe that the app changes should make navigation easier, but we would love your detailed feedback on anything that is not working. Once you connect your belt to the My Tile page and see your workout summary appear at the bottom of the tile, that is all you need to do--that indicates the phone has pulled all data from your module. Just head to your home screen and it will appear. Pulling down to refresh may speed up the process if internet connection is less than optimal. We would love to hear from you though--please reach out to [email protected] and we will listen to any other features you are struggling with so we can fix any true bugs and enhance our online instructions. Thanks so much for your patience and feedback. We cannot improve unless we hear the pain points and appreciate your honest review. In health and gratitude, Team Myzone

Response from MyzoneFeb 18, 2022

Hi, Jessica, Thank you for contacting us--we are so sorry for the trouble you've had with your Myzone belt and our customer support. We absolutely appreciate how frustrated you must feel and are committed to making this right with both the customer and the care you received. If you are willing to, we would love the opportunity to help. Please email [email protected] and we can ensure you get a fully new unit as soon as possible and also investigate your original tickets and return. Sincerely, The Myzone Team

Response from MyzoneFeb 14, 2022

Hi, Kevin, We truly apologize for the trouble you had with both your monitor and replacement. While we are confident that your new device will track your effort as anticipated, we would like to look at what went wrong from a support perspective to ensure this does not happen again. That is not the way we intend to care for our customers and would appreciate the opportunity to make things right. If you have time, please contact us at [email protected]. Sincerely, Team Myzone

Response from MyzoneFeb 14, 2022

Hi, Steen, Thank you for your feedback--this is not the quality anyone should expect from us or what we want to settle on providing. We would love the opportunity to take a closer look at your situation and address any concerns and issues. You can connect with us at [email protected]. Sincerely, Team Myzone

Response from MyzoneFeb 10, 2022

Hi, Tina, We are so sorry for any trouble you have had with an order from buy.myzone.org--I do want to confirm this is for a fitness tracker, not Covid Rapid Tests? If this is indeed for a Myzone device, please do reach out to [email protected] so we can address the issue and ensure this does not occur again. Sincerely, Team Myzone