Wes D.
First of all
First of all, the risk band is poorly made because it stretches and Velcro is not holding it well, I had one replaced and a within couple of months is doing the same thing. Now my chip my zone is not blinking the indicator, light only when I turn it on and turn it off. The support is not the greatest because it's only automated messenger. Trying to talk into someone is impossible. Customer service didn't help me resolve my issue when I was exchanging my wristband, they want my old one first before sending me new one. Hope they can resolve the issue with my My zone chip. So I'm scoring this as a one star because of the lack of support and contact with the customer service.
Response from MyzoneMar 17, 2022
Hi, Wes, We are so sorry to hear your frustration--we are here to listen and help. Please email us at [email protected] and we will make sure this is sorted out right away and also share this feedback about the wrist bands with our product team. Thank you for taking the time to share your thoughts with us. We truly do appreciate you as a member of our community and are eager to make this right. In health and gratitude, Team Myzone