Myzone is an innovative wearable heart rate based system that uses wireless and cloud technology to accurately and conveniently monitor physical activity. Myzone delivers a fully connected solution for fitness club operators and is respected as the fit...
Myzone (myzone.org) has 922 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
myzone.org
Website
myzone.org
Category
Personal Care
Location
Chicago, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 54% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Started off great! But now my device will not connect to my phone, turn on or even charge fully. It’s getting really annoying and seems like a waste of money that I could have gotten something else with
Response from MyzoneMay 19, 2026
Hi Tarkyn,
We are so sorry to hear you have been having this experience. We completely understand how frustrating it is when your device was working great to begin with and is now having connection and charging issues.
We’ve been able to locate your account and one of our team members will be reaching out to you shortly to help troubleshoot the issue and get you back up and running as soon as possible.
Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience caused.
- The Myzone Customer Care Team
MW
Matt W.
After 12 months ive given up using it after getting to Gold.
Gold status was achieved by consistent connecting and disconnecting over a period of 12 months. Sometimes the chest belt connected somwtimes it didnt want to. If be blowing at 150bpm but would only show white or blue on the monitor after 30-60 mins of training. Ive decided after 12+ months in not going to wear it anymore. Im doing an intense leg session and as a bodybuilder l want to see what im doing. Monitor my workouts. But here we are not connecting at all. Nothing has recorded. Wrist strap only monitors blue when im busting my nut in the gym but goes red or yellow when im out on a walk.
BS!!! Im done with it
Response from MyzoneFeb 2, 2026
Hi Matt,
We are really sorry to hear about your experience and understand how frustrating this must have been, especially when you rely on the data to track intense training sessions. That is certainly not the experience we want anyone to have.
We have sent you an email via Trustpilot requesting a few more details, and we would really appreciate it if you could reply to that so our support team can take a closer look at what has been happening. With that information, they will be in the best position to investigate the connection issues and heart rate readings with you.
Thank you for taking the time to share your feedback, and we hope we can help resolve this for you.
- The Myzone Customer Care Team
MB
Michael B.
Another month another problem!
Another month another problem!
Reverted to my old MZ-3 as my newer MZ-Switch was very inaccurate compared with my wife's Apple Watch and my blood pressure monitor (12% error.)
Now my MZ-3 connects to I-Phone but readings do not change - all keep at zero (heart rate, Myzone points and %.)
Also tried MZ-Switch but same problem!
I believe this to be yet another Myzone problem - two different monitors that don't work.
Currently awaiting response from Myzone - disappointed!
Response from MyzoneJul 9, 2025
Hi Michael,
Thank you for taking the time to share your experience, and we're genuinely sorry to hear about the issues you've encountered.
We completely understand how disappointing it must be to face problems with both your MZ-Switch and MZ-3 devices. Please know that our team is currently reviewing your case and will be in touch to help resolve this.
For clarity, it's worth noting that the accuracy of heart rate data can vary depending on where the device is worn. The MZ-3 chest strap uses an ECG sensor, which provides clinical-grade accuracy when worn correctly. In contrast, the MZ-Switch in wrist mode—and devices like the Apple Watch—use optical PPG sensors, which can be affected by external factors such as skin tone, motion, and placement.
It's also unusual for both devices to show 0 readings, which suggests there may be a connectivity or app-related issue that we can help troubleshoot. With any technology, issues can occasionally occur, but we're committed to supporting you and getting things working properly again.
We sincerely apologise for the inconvenience and appreciate your patience while we work to put things right.
- The Myzone Customer Care Team
KH
K H.
It’s definitely not a one off cost
It’s definitely not a one off cost. Onto my third switch belt now in the space of 9 months. £19.99 for a new belt and Myzone have the audacity to charge £9.99 for a belt to be posted.
RV
Ruth V.
Not currently worth the money...frustrating
Had my Myzone Switch for around 3 months now.
Although it is a good concept and it's helpful to see your HR on the big screen at the gym the technology is flawed and slow.
Workouts sometimes take over a day to show up so there is no instant feedback on the workout you have just completed. Sometimes it takes using it again to get the last workout data.
The customer service is hit and miss. Some messages are replied to and remedied some ignored.
The gym leader board on the app again is very slow to update and is often incorrect for days.
Sometimes you get your data but the data isn't shared with the leaderboard.
Friday Saturday last week all Workouts were coming through as 0 for everything.
Myzone really need to spend some money on their technology and apps.
Great idea but currently expensive for a ineffective product.
Response from MyzoneJun 3, 2024
Hi Ruth,
Thank you for your honest review--we take the feedback to heart and want to provide the experience you'd expected.
Regarding the slow uploads and instant feedback, there may be some best practices we can address to make sure you see your results right away. For this, and to take a deeper dive into the support issues you've had, if you have the time, we would love to listen and help. Please email [email protected].
We are grateful to hear from you. This type of feedback help us improve everything from our product to our service and tutorials. We hope to hear from you soon.
Sincerely,
The Myzone Team
DB
Darren B.
Great product but poor customer service
The idea behind the MyZone belt/product is great; however, the support/customer service is absolutely appalling. Everything is behind emails and an app support button that both yield very little response from a company that promote and use a product in large gyms but don’t want to face the customers. A frustrating and really poor customer service experience.
Response from MyzoneApr 30, 2024
Hi Mr. Birch,
We are so sorry to hear you have had a difficult time connecting with our team. It is our view that without the individual Myzoners, there can be no Myzone--the community is everything and providing a great experience, particularly when help is needed is incredibly important to us. We have experienced some difficulty with our ticketing system recently but have returned to normal service levels. If there is anything we can do to help out, we are here to assist. Please email [email protected] and we can locate your original ticket to ensure it has been answered with detailed care.
Sincerely,
The Myzone Team
JS
jennifer sarah B.
Ich bin großer Fan vom Brustband und…
Ich bin großer Fan vom Brustband und der App. Allerdings habe ich nun die Waage bestellt, die metabolischen Daten weichen komplett von meiner Analyse im Fitnessstudio ab und von meinem Fitnesslevel. Mein metabolisches Alter schwankte auch 5 Jahre innerhalb von 48 Stunden. Ich wollte sie daraufhin zurücksenden. Die autoresponder email hat versichert, dass sich 2-3 Tage später jemand melden wird. Das war vor fast 3 Wochen…
Response from MyzoneFeb 13, 2024
Vielen Dank für Ihre Bewertung. Es tut uns leid, dass wir uns so spät bei Ihnen gemeldet haben und dass Sie Probleme mit Ihrer Waage hatten. Wir haben Ihnen eine E-Mail (über Trustpilot) geschickt, um Sie um ein paar weitere Details zu bitten, damit wir das Problem für Sie untersuchen und beheben können. Wir bedanken uns für Ihre Geduld.
PO
Pollypkt
Works well for about 6 months
Worked well for about 6 months (I've used it for about a year now). After that, there was faulty data and connectivity issues that got worse and worse - even after replacing strap, following all their websites trouble shooting tips, and trying to problem-solve with my gym. Worse of all is their customer service. There is no phone number to speak directly to anyone. Only through online chats and email. They just give you the run-around for as long as possible.
Edit: Thank you for the prompt reply. I was already in communication with Support through Live Chat and have just recently received a supportive email. I will continue to navigate the situation through email with your support agent. Thank you.
Edit 2: Through email, we were able to resolve it with MyZone Support and through my gym. Thank you to Jackie who was efficient and is currently in communique with my gym to replace my MZ-3. I will charge my new device tonight and am excited to have a working one tomorrow.
Response from MyzoneJul 15, 2023
Hi Polly,
We're so sorry to hear that you've had trouble reaching us. Through your mobile app "help" menu, please click "Support." This takes you to our Help Centre-- from here, the red circle icon on the bottom right will allow you to "get in touch" over a live chat during business hours or by leaving us a message to be replied over email. We do not have a call centre at this time, but our skilled team members work very hard to resolve any issues swiftly over a live chat or email exchange.
We have requested more information from you so that we might investigate your current Support case. We'd like to intervene and see that you have a solution quickly and with ease, and we apologize that that hasn't been your experience thus far.
Best wishes,
Team Myzone
