MyzoneReviews of myzone.org

Response from MyzoneMar 4, 2026

Hi Janene, Thank you for taking the time to share your feedback. We are truly sorry to hear about the experience that you have had with your Myzone device and the frustration it’s caused. Especially during a tough workout like Insanity where accurate tracking really matters. It’s understandably disappointing when the data doesn’t reflect the effort that you are putting in. We are also sorry that you did not receive a response after submitting feedback via our website. This unfortunately is not always the quickest route for support queries. In situations like this, contacting the Myzone Support Team directly allows us to troubleshoot much more efficiently and get you back on track sooner. That said, we have asked a member of our team to create a support ticket for you so we can properly investigate what is happening and help get your device working as it should. Our goal is to ensure you have a reliable experience and feel confident using your Myzone for every workout. Thank you again for bringing this to our attention. We appreciate the opportunity to make this right. - The Myzone Customer Care Team

Response from MyzoneMar 4, 2026

Hi Steven, We are really sorry to read about your experience and completely understand how frustrating this must have been for you. That is certainly not the level of reliability or service we aim to provide, and we are sorry for the inconvenience caused by having to repeat troubleshooting steps. We truly appreciate the time and effort that you have already put into trying to resolve this, and we agree that you should not feel like you are doing the work yourself. Our goal is always to make things as smooth and straightforward as possible. Our team has reached out directly to offer further support and work closely with you to get everything back up and running properly. We are committed to finding a solution and restoring your confidence in your device. Thank you for your honest feedback. It really does help us improve. - The Myzone Customer Care Team

Response from MyzoneFeb 9, 2026

Hi Alexei, We are really sorry to hear about your experience and appreciate you taking the time to share this feedback. This is certainly not the level of quality or service we aim to provide, especially for a product you expected to last much longer. We would genuinely like the opportunity to look into this further and see what may have happened with your device and support case. If you could please reply to the email you received from Trustpilot with a few more details, our team will be able to review this properly. Thank you again for bringing this to our attention. We hope to have the chance to assist you. - The Myzone Customer Care Team

Response from MyzoneFeb 3, 2026

Hallo So, es tut uns sehr leid, von Ihren Erfahrungen zu hören, und wir verstehen, wie frustrierend das gewesen sein muss, insbesondere nach all den Mühen, die Sie in den Gold-Status investiert haben. Dies entspricht ganz sicher nicht unserem Anspruch an Service und Zuverlässigkeit, und wir entschuldigen uns für die entstandenen Unannehmlichkeiten und die Enttäuschung. Wir würden uns sehr freuen, die Angelegenheit genauer zu untersuchen und zu verstehen, was in Ihrem Fall passiert ist. Bitte antworten Sie auf die E-Mail, die Sie von Trustpilot erhalten haben, und geben Sie uns einige weitere Details. Ein Mitglied unseres Teams wird sich dann direkt mit Ihnen in Verbindung setzen und sich um eine schnellstmögliche Lösung bemühen. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir hoffen, wir können Ihre Erfahrung positiv gestalten. – Ihr Myzone-Kundenservice-Team

Response from MyzoneFeb 2, 2026

Hi Ross, We are really sorry to hear about this experience. It is certainly not what we would want for any of our users, especially so soon after getting your device. Our team would absolutely love to help get this sorted for you. Please could you reply to the email sent via Trustpilot with a few more details? Once we have that, our support team will be able to look into this with you and work on getting you back up and running as quickly as possible. - The Myzone Customer Care Team

Response from MyzoneJan 19, 2026

Hi Mrs Dellbridge, We are very sorry to hear about your experience, and we understand how frustrating this must be, especially when you were relying on the product to track your training accurately. Connection dropouts and sessions not recording are certainly not the experience we want for our members. Our team would genuinely like the opportunity to look into this for you and help get things resolved. If you could please reply to the email follow up for more information from Trustpilot with your details, we can take a look into this for you. Thank you for taking the time to share your feedback. We do hope we can support you further and turn this experience around. - The Myzone Customer Care Team

Response from MyzoneJan 15, 2026

Hi Nick, Thank you for taking the time to share your experience. We are really sorry to hear about the frustration this situation has caused. We understand how disappointing it is when a device doesn’t perform as expected, especially when it hasn’t seen much use. While our products do come with a set warranty period, we appreciate that this doesn’t make the situation any less frustrating when an issue occurs outside of that timeframe. Our support team always aims to review each case carefully and provide the best possible guidance based on the product’s age, condition and situation that may have caused the issue. We truly value feedback like this, as it helps us continue to improve both our products and customer experience, and we’re sorry that this experience has led to disappointment. - The Myzone Customer Care Team

Response from MyzoneJan 5, 2026

Hi Janine, We are really sorry for the delay in responding and for the experience you’ve had. This certainly isn’t the level of service we aim to provide. We understand how frustrating it is to receive a product that isn’t working and then not get timely support, and we sincerely apologise for this. I have asked one of my colleagues from our support team to reach out to you directly to help resolve this as quickly as possible and assist with the return and next steps. Thank you for your patience, and again, we’re very sorry for the inconvenience caused. - The Myzone Customer Care Team