MyzoneReviews of myzone.org

Response from MyzoneJun 24, 2025

Hi Warren, Thank you so much for your kind words! We're really pleased to hear that Abbie was able to support you promptly and ensure your issue was resolved. Providing attentive and caring service is something we truly value, and we'll be sure to pass along your appreciation to her. If you ever need anything else, we're always here to help. - The Myzone Customer Care Team

Response from MyzoneJun 19, 2025

Hi Mark, Thank you for your honest and detailed feedback. Firstly, we’re really pleased to hear that you’ve been a long-term Myzone user and that your belt has served you well over the years — that kind of loyalty means a lot to us. We’re sorry to hear, though, that you’ve been experiencing recent issues with connectivity. You’ve raised an interesting point about the broader shift from PSTN to IP-based infrastructure. While the Myzone app and hardware haven’t been intentionally affected by this changeover, we do understand that the evolving network environment — especially with routers restarting frequently or interference from multiple devices — could be contributing to inconsistent behaviour, particularly in areas currently undergoing upgrades. That said, we’d never intentionally compromise the experience of loyal users to drive sales — we take pride in standing behind the long-term durability of our products and the community they support. It’s good to hear your chest strap still works with gym equipment and functions well in isolated areas — that insight is actually very helpful for diagnosing the issue. We’d really appreciate the chance to look further into your specific experience and see how we can help. Please reach out to our support team at https://www.myzone.digital/en/knowledge/kb-tickets/new with any logs or device behaviour details you can provide — we’d love to get this resolved for you. Thanks again for sticking with us. - The Myzone Customer Care Team

Response from MyzoneJun 10, 2025

Hi Robert, Thank you for taking the time to leave us a review. We are so glad to hear that you had a positive experience with us. Have a great rest of your week! - The Myzone Customer Care Team

Response from MyzoneJun 6, 2025

Hi Roger, Thank you so much for taking the time to leave us a review. We are glad that you felt that you have received a great service from us. We wish you all the best! - The Myzone Customer Care Team

Response from MyzoneJun 2, 2025

Thank you for taking the time to share your experience with us. We are glad to hear that your query was resolved quickly. All the best with your future workouts & Fitness Journey! - The Myzone Customer Care Team

Response from MyzoneMay 29, 2025

Thank you so much for your thoughtful words and for sharing your experience! We are thrilled to hear that our team could support your wife during such an important and exciting time. At MyZone, we believe in recognizing the unique journeys of every member, especially when it comes to pregnancy and recovery. Please pass along our best wishes to your wife for a smooth and healthy remainder of her pregnancy. we look forward to welcoming her back whenever she's ready to continue her fitness journey 💪❤️ - The Myzone Customer Care Team

Response from MyzoneMay 27, 2025

Hi Niki, Thank you so much for your amazing feedback! We're delighted to hear that you’re enjoying the Myzone app and that our customer service team has been able to support you quickly and efficiently. We truly appreciate your support. Thanks for being a part of the Myzone community! 💪 - The Myzone Customer Care Team

Response from MyzoneMay 27, 2025

Hi Vivien, Thank you so much for your kind words and for taking the time to share your experience. We’re really sorry to hear about your injuries and hope you’re on the road to a full and speedy recovery. It means a lot to us that you’ve found our support helpful during this time. We are glad that we could assist in freezing your status. We look forward to welcoming you back when you're ready. Take care and get well soon! - The Myzone Customer Care Team