MyzoneReviews of myzone.org

Response from MyzoneMar 23, 2022

Hi, Michael, This is 100% not the service you should receive. We would be more than happy to send some spare wrist and arm band kits, free of charge. Please email [email protected] with the color you prefer and we can get that organized. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Hi, Andy, We are so truly sorry for the issue you had with the online store and receiving assistance there. Money aside, we do not want to provide that type of service. If we can try to help, please email [email protected]. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

We hear this and definitely do trust that our belts should last well beyond the warranty. If you would like, we would be happy to take a look at your return and purchase history and any support cases to see how we can help! You can email us at [email protected]. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Thank you so much for your feedback--we truly value the candor and absolutely value you as a member of our community. We read take this information to heart and appreciate that you took the time to let us know the details of your experience. If we can help with anything in any way, please don't hesitate to connect at [email protected]. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Hi, Stephen, We are so sorry to hear all of the frustration you have gone through and are eager to address any product issues. In the meantime, please connect with us at [email protected] so we an issue a refund for your MZ3. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Hi, Hank, We are so truly sorry to hear that you had a negative experience. Regardless of changing products, we do want to ensure we are providing a reliable product and attentive support. If there is anything at all we can do, our customer experience team is always here to listen and take action where we are able. You can email us at [email protected]. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Hi, JT, We are sincerely so sorry that you have had a poor experience. We would love the chance to investigate your support ticket and help get you tracking your workouts as expected. We do truly strive to provide accurate products and kind, knowledgeable support if the need for assistance arises and apologize this was not the case for you. You can connect with us at [email protected]. We look forward to the opportunity to make this right. In health and gratitude, Team Myzone

Response from MyzoneMar 23, 2022

Hi, Alastair, We are sorry to hear you are having trouble charging your module. Both the module and the charger are covered by a 1-year warranty. Our team can help with that if you tap the menu on the app and go to help>support. If you have already raised a ticket, please email us at [email protected] and we can investigate what has been started. We look forward to getting things working properly for you again! In health and gratitude, Team Myzone