MyzoneMyzone is an innovative wearable heart rate based system that uses wireless and cloud technology to accurately and conveniently monitor physical activity. Myzone delivers a fully connected solution for fitness club operators and is respected as the fit...
Myzone (myzone.org) has 922 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Karen C.
I have a faulty switch bought in Apr 2021. You were going to send me 2 replacement belts more than 1 mth ago. Still waiting. Karen in Australia
Response from MyzoneMar 31, 2022
Hi, Karen, I am so sorry this has happened. Please email [email protected] and we will ensure these are sent right away. In health and gratitude, Team Myzone
Keith K.
The readouts are all messed up showing large gaps. They show immediately after the workout then disappear. Never had this problem before.
Response from MyzoneMar 31, 2022
Hi, Keith, We are so sorry for any frustration this is causing--we know getting complete, accurate results is the whole goal here. If you haven't already, please connect with our support team who can help you sort this out. You can reach them via the app menu by tapping help>support. If you already have a ticket, we can take another look. Please email [email protected]. In health and gratitude, Team Myzone
Boris G.
Your new Android app is no good: 1. Average computing. This week I have 107 meps on Monday, 83 on Tuesday, 130 on Wednesday, which is today. Average must be 107, not just above 40 as your app shows. 2. I used to use the timer in your app. Now I can use it only when Myzone device is connected. Why did you remove this feature? All of the above makes your new app practically useless for me.
Response from MyzoneMar 31, 2022
Hi, Boris, We apologize for the trouble you're having with the new app. Regarding the issues with your averages, if this occurs every time, our support team should investigate that as a potential bug. As for the timers, please do share that feedback and any other suggestions you have here: https://www.myzone.org/feedback. You can reach our support team via the app menu by tapping help>support. If you have already, please email us at [email protected] and we can take another look. In health and gratitude, Team Myzone
Shahan C.
Issue not resolved
Response from MyzoneMar 31, 2022
Hi, Shahan, We are so sorry that you've had some trouble with a Myzone product and even moreso that you had difficulty resolving it. We would love the opportunity fix whatever the trouble is. Please email us at [email protected]. We can investigate previous tickets and help until we reach a resolution from there. In health and gratitude, Team Myzone
MomEof3
I have the newest myzone belt. It continually stops reading, gets stuck at a certain rate etc. I contacted support and they gave me standard trouble shooting instructions. This is my 3rd belt - I know the routine - support is not helping resolve issue. My chip sucks
Response from MyzoneMar 31, 2022
We are truly so sorry for the frustrating experience with both the product and support. If you have time, please email us at [email protected]. We can review your support tickets and get you back to tracking as quickly as possible. Thanks so much for sharing your feedback--it really does help us improve everything from our product to our training. In health and gratitude, Team Myzone
Sarah B.
My my zone band was faulty, I requested a replacement. It's been some weeks now and I have not received anything. Luckily I have a spare old band to keep me going.
Response from MyzoneMar 31, 2022
Hi, Sarah, We are truly sorry for the delay with this. Please email [email protected] and we will ensure that is shipped right away. We are glad to hear you've been able to keep MEPing, but sincerely apologize for any frustration caused. In health and gratitude, Team Myzone
Kris B.
My Myzone doesn't charge anymore. I've tried cleaning it first but it doesn't take a charge.
Response from MyzoneMar 28, 2022
Hi, Kris, We are so sorry to hear you are having battery issues. If your unit is still in the 12-month warranty period, we can absolutely replace it for you. Please visit our help center via the menu on the app or link below and our team can help. https://myzonesupport.zendesk.com/hc/en-us In health and gratitude, Team Myzone
Christie L.
It does not pick up all of my workout, the new update does not allow to clear the cache as far as I can tell.
Response from MyzoneMar 25, 2022
Hi, Christie, Thanks for connecting with us! To clarify cache-clearing, that actually deletes data fragments, so please use as a last resort as that may actually delete a missing session. It is there under help though! If you need any assistance getting your data through, please try our support team (also under help--just click support instead). If you have tried already there with no luck, please connect with us at [email protected]. In health and gratitude, Team Myzone
