MyzoneReviews of myzone.org

Response from MyzoneOct 18, 2022

Hello, Thank you for your comment! Our devices are eligible for a warranty replacement within 12 months of use (as detailed in our warranty and refund policies on our website). Unfortunately, it sounds like there may have been a misunderstanding during your contact with our team and we are able to authorize a replacement for any device that fits this criteria. Again, our sincere apologies for the misunderstanding and we look forward to assisting with your issue! Best wishes, Team Myzone

Response from MyzoneOct 3, 2022

Hi Ruth, We're extremely sorry to hear you had issues communicating with our staff. Please feel free to share any feedback or suggestions to myzone.org/feedback, and we aim to have your case escalated and a resolution found as soon as possible. Thank you for your sharing your experience so we can better help our customers moving forward. Kind regards, Team Myzone

Response from MyzoneSep 27, 2022

Hello! It appears your account is set to deactivated which would cause issues with you receiving workouts or seeing your MEPs and current status. We tend to find this happens when a user no longer goes to the gym they are registered to. Our team would be happy to reactivate the account for you and move your facility to a regional code for independent users or to your new facility. Please reach out to us via myzonesupport.zendesk.com through either live chat or ticket submission to complete this and get back to MEPPING! Apologies for any frustration caused. Kind regards, Team Myzone

Response from MyzoneSep 27, 2022

Hi Rah, We're so sorry for the delay you've experienced and have made note to improve our process in the future. If you have not had a tracking link sent for your replacement, please do alert the team member you've been in touch with so they can investigate. We look forward to setting you up with your new device, and apologies again for any frustration caused! Kind regards, Team Myzone

Response from MyzoneSep 27, 2022

Hi Stacy, We're very sorry for the inconvenience you're having with your replacement. We have taken note of this to improve the process moving forward. The Support agent you are in touch with will be able to share if your replacement is still processing or if your shipping tracking number is ready for you to track the parcel, but please note that emails are answered in the order they are received and multiple replies may cause a delay in response time. We look forward to setting you up with your new belt, and apologies again for any inconvenience during this process! Kind regards, Team Myzone

Response from MyzoneSep 27, 2022

Hi Georgia, Thank you for sharing your experience. Taking a look, I see there was an issue with the in-club system at your local facility. Our team has been in contact but it will be helpful to also speak with your club staff if you're still experiencing upload issues at this location so that it can be resolved as quickly as possible! Apologies for the inconvenience, and thank you again for reaching out! Kind regards, Team Myzone

Response from MyzoneSep 27, 2022

Hi Kris, We're extremely sorry that you've had trouble resetting your password and have made note of the issue of the faulty hyperlink. One of our agents would be more than happy to assist with recovering your account if you can please start a live chat or submit a ticket on myzonesupport.zendesk.com. Apologies again for any frustration caused! Kind regards, Team Myzone

Response from MyzoneSep 27, 2022

Hi Andy! We're so sorry to hear this was your experience with delivery. I see our team was able to arrange a new shipment for you. Our sincere apologies for the delay and any difficulty you had in reaching us. We hope you enjoy your Myzone! Kind regards, Team Myzone