MyzoneReviews of myzone.org

Response from MyzoneMay 7, 2023

Hi Sukhbir, Thank you for sharing your experience with us, and we're very sorry for any frustration caused. Our 12-month warranty on all devices begins when the belt is first used to track a workout. Additionally, certain charging practices outside of our recommendations (found in our Help Center) can diminish battery health unexpectedly. Otherwise, with proper charging practices, the devices are expected to operate well for several years. We are always more than happy to replace a unit within this 12-month period due to accident damage to the battery, however we must be made aware within this time frame in order to assist. As this unit is 29 months past the warranty, unfortunately it is not eligible for a replacement and we do apologize for the inconvenience. Best wishes, Team Myzone

Response from MyzoneApr 30, 2023

Hi Jules, Thank you for sharing your experience with us. It may be helpful to know that your MHR can be erroneously adjusted when static electricity occurs on the strap. This usually happens when your red strap (not the device) reaches 9-12 months or older, after the contact pads have lost sensitivity after repeated use and exposure to salt from sweat. Taking a look at your past workouts, it does appear your device may not be tracking properly to begin with and requires troubleshooting. Unfortunately, you will most likely continue to see spikes/MHR adjustments until this issue is addressed. We will be following up on your previous Support case to look further into this with you and provide a more thorough explanation for how to prevent this recurring issue in the future. Thank you again for your feedback, and have a great rest of your day! Best wishes, Team Myzone

Response from MyzoneApr 27, 2023

Hi David, We're so sorry you've had difficulty getting in touch with our team. Found on the top right corner of your order confirmation is a direct email address to the shipping team in your region. This means you would not have to go through any live chat or ticket submission and can contact them directly to have your order resent. We would also like to reach out to you here just to make sure you're helped-- however, we unfortunately do not have any contact information except your first name. We have just sent a request through Trustpilot to gather an email address from you so if you can please check your email and reply at your convenience, that would be greatly appreciated. Thank you again for voicing your concerns and we look forward to resolving this with you quickly! Best wishes, Team Myzone

Response from MyzoneApr 22, 2023

Hi Lorie, Thank you for sharing your experience with us. We definitely understand your concern, which is why we offer a Status Freeze option to cover situations of injury or illness. As long as our team can be made aware, can apply this to your account without issue. This is covered in our guide "What if I can't work out?" found here: https://myzonesupport.zendesk.com/hc/en-us/articles/10186479105549-What-if-I-can-t-workout- Unfortunately, I was not able to locate your account or any previous requests to our Support team. We have sent a request for further information on how to contact you to action this on your account. Moving forward, please don't hesitate to contact our Customer Care team via HELP > SUPPORT in your mobile app menu. Well wishes, Team Myzone

Response from MyzoneApr 12, 2023

Hi Nicole, Thank you for sharing your experience, and our apologies for any difficulty reaching us. Our Support team can be reached from your app (menu > help > support) or through myzone.org/contact or by direct message our social media pages. We've also located your account and have followed up over email to be of assistance with your MZ-Switch issues. Thank you again for reaching out! Best wishes, Team Myzone

Response from MyzoneApr 12, 2023

Hallo, Vielen Dank, dass Sie Ihre Bedenken hinsichtlich unseres Produkt- und Garantieaustauschprozesses geäußert haben. Wir werden dies für zukünftige Verbesserungen berücksichtigen und entschuldigen uns für die Unannehmlichkeiten. Besten Wünsche, Team Myzone

Response from MyzoneJan 28, 2023

Hi David, Thank you for sharing your experience. We're extremely sorry for any frustration or confusion caused by our Bot. We are listening carefully to feedback such as yours and using it to inform adjustments being made in the very near future as we do realise how important it is for our customers to have an efficient and speedy resolution to Support challenges. Unfortunately, I was not able to locate your Support requests just using your first name and last initial. However, I would encourage you to: - Choose "submit a ticket" when presented options by the chat and enter your reply. Our team will reply within 48 hours via email. - Email the address found on your invoice/order confirmation, which goes directly to the shipping team in your region - Live Chat is available, but only during business hours (Monday - Friday, 9am - 5pm). If this was not clear and you were kept waiting for a live agent, we sincerely apologize. Thank you again and we look forward to resolving your shipping issue. Best wishes, Team Myzone

Response from MyzoneJan 26, 2023

Hi Shayla, Thank you for sharing your experience with us. I was able to locate your previous Support cases and I'm very sorry again for both the issues with your products and the miscommunication surrounding your return. Taking a look, on 5th January our team provided a free of charge label and informed that once we received proof of postage for sending the item back, we would expedite your refund (with a processing period of 7 working days). I see your proof of postage was sent in an email yesterday, so now our team will be processing your return and writing back with confirmation as promised. We are very sorry that our product did not work out for your event and for the experience you've had. That is not the quality of product we wish to uphold and so we will be passing your feedback along for serious consideration. Please let us know if you have any other questions or concerns. Best wishes, Team Myzone