MyzoneMyzone is an innovative wearable heart rate based system that uses wireless and cloud technology to accurately and conveniently monitor physical activity. Myzone delivers a fully connected solution for fitness club operators and is respected as the fit...
Myzone (myzone.org) has 922 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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FAYE M.
Speedy response
Response from MyzoneFeb 26, 2026
Hi Faye, Thank you for taking the time to leave us a review! We are glad that the team were able to assist you with haste! If you ever need anything else, we are happy to help!💙 - The Myzone Customer Care Team
customerAlex F.
Asked for help from Myzone Support and , as usual, the response was excellent ( from'Abigail) and exceeded my expectations. Well done Myzone 😁😁👏👏
Response from MyzoneFeb 26, 2026
Hi Alex, Thank you so much for your fantastic review! 🌟 We are delighted to hear that you had another great experience with the team. Abigail will be thrilled to know her support exceeded your expectations. We will pass on your kind words! If you ever need anything, we are always here to help 👏😁 - The Myzone Customer Care Team
Brent S.
The agent responded to my request to freeze my account in about 24 hours. A simple request but I appreciate the fast polite response.
Response from MyzoneFeb 26, 2026
Hi Brent, Thank you so much for your kind words! We are really pleased to hear your request was handled quickly and politely. Even the simple things matter, and we always here to make the process as smooth as possible. If there is ever anything else you need, don’t hesitate to reach out. We are happy to help! - The Myzone Customer Care Team
Anytime Fitness M.
Always helpful and ready to solve the issues we as clubs face!
Response from MyzoneFeb 23, 2026
Hi! Thank you so much for your kind words! 🙌 We truly appreciate you taking the time to share your experience. It means a lot to hear that you feel supported and valued. We are always here whenever you need us. Thank you for being such a fantastic part of the community! 💙 - The Myzone Customer Care Team
Kelly W.
My Customer Support Rep Abbie C was extremely responsive an provided excellent service. We explored possible causes with her follow ups coming back to me very early in the am, when I needed her help. Then, once I was able to discover the issues, she addressed my concern about lost MEPS. Beyond service and more on the production/operations side, I might offer constructively that the device number is nearly impossible to see and it can get scratched. If the device number could be embossed, a different color, or more distinct, people could add devices without support.
Response from MyzoneFeb 19, 2026
Hi Kelly, Thank you so much for taking the time to share this detailed feedback. We are absolutely delighted to hear about your positive experience with Abbie C. She truly cares about supporting our members, and it’s great to know her responsiveness, early follow-ups, and dedication to resolving your MEPS concern made such a difference. We also really appreciate your constructive feedback regarding the device number visibility. That’s incredibly helpful insight, and we will be sure to pass your suggestion on to our product team. Improvements that make things easier for our members are always valuable. Thanks again for your kind words and thoughtful feedback. We are always here if you need us! 💙 - The Myzone Customer Care Team
Anyaa C.
The team at myzone were very patient with my constant complaining about my faulty myzone. They were super friendly and came to a fair resolution for the issue I was experiencing, to which I am very grateful for! I rely on MyZone heavily for my workouts and feel demotivated without it! So I am glad I can continue my workouts with my new myzone. Exciting times – I’ve got the myzone max!!
Response from MyzoneFeb 18, 2026
Hi Anyaa, Thank you so much for your brilliant review. We really appreciate your patience while we worked through the issue with you, and we are so pleased we could reach a resolution that got you back on track. It means a lot to hear how much you rely on Myzone for your workouts. If you ever need anything, we are always here to help! 😊 - The Myzone Customer Care Team
Simy
Sono molto gentili e veloci nel risolvere le problematiche
Response from MyzoneFeb 18, 2026
Ciao Simy, Grazie mille per le tue gentili parole! Siamo davvero lieti di sapere che hai trovato il nostro team gentile e veloce nel risolvere il tuo problema. Fornire un supporto efficiente e cordiale è sempre il nostro obiettivo, quindi il tuo feedback è davvero importante per noi. Se hai bisogno di altro, siamo sempre qui per aiutarti 😊 - Il team di assistenza clienti Myzone
zunaid R.
I have been in touch earlier today to further freeze my account to maintain my status and as always MyZone have been superb in supporting me. On this occasion it was Abigail who assisted without hesitation, thank you.
Response from MyzoneFeb 16, 2026
Hi Zunaid, Thank you so much for taking the time to share this 💙 We are happy that we could support you while you focus on recovering from your operation. Your health always comes first. I will pass your kind words on to Abigail. Wishing you a speedy and smooth recovery, and we look forward to seeing you back smashing your goals when you’re ready! 💪 - The Myzone Customer Care Team
