MyzoneReviews of myzone.org

I’ve been using MyZone for about 6 years and I’ve always found their support service to be excellent. I recently tried to contact them but no reply. I’ve contacted them twice and had no response. Yesterday they sent me an email that I can’t reply to. Asking me to reply to my ticket number. What is going on? Sounds like someone is having joke but I’m not impressed.

I ordered a Myzone switch and received a device that does not hold a charge even for one day. I have to plug it in every night and if I don't it does not make it through my work out. Tried getting a warranty replacement with no help. Always an excuse and something more to troubleshoot. Customer support would go silent. Finally, an agent tried and told me it was under warranty and would be receiving a shipping label. Label was not received but instead another generic email from customer service starting the process completely over. This happened three times and three times I was to receive a return label. However no return label has been received to return the defective device. Why not send the new device with the label inside to make the return easier like they do for cell phones. In any event still waiting Update 2/9/2024 - I finally received the shipping label today to return my faulty device. Not changing the review yet because if it took me a month and a half to get the return shipping label and who knows how long or if I will ever see a replacement device but seem to be making progress.

I have a myzone switch. When I received it it was not already charged as it is supposed to be. We could not get into work at all so had to charge it up. It took nearly all day not a few hours. So logic would state that something is not right. It is my second myzone switch so I know how it should work. Once charged it would also not connect properly to my phone. We uninstaller the app several times and reinstalled and it finally connected. It was working fine. The battery ran out so we recharged....but nothing. It has not worked since. I have contacted a few times and no one is responding. I am not sure what to do. No one is helping and it is obvious I got a lemon from the beginning.

Abysmal customer service. Faulty product, contacted customer support in December, still haven't received any useful advice, product completely died today.

Absolute crap. No response after it stops working. Have tried to contact many times. I am going to stop using the belt as I don’t think it’s worth buying another with the kind of customer service they have. Absolute zilch

Non existing after sale service. For some unknown reason the my myzone app would not accept my password which renders the monitor useless. I have literally lodged dozens of requests for a new password or assistance in over a period of 6 weeks. I have on 3 occasions received an AI reply that my zone will attend to my complaint within 12 hours, 24 hours and 3 days. Needless to say no assistance has been forthcoming. The myzone product is good but don’t expect to be assisted if you run into problems. It is extremely frustrating not to use a rather expensive product. I will not recommend this product to anyone due to the above. Their AI reply system is useless and does not even deserve a one star. Very disappointed Francois Barnard

Have been trying to reach customer service for almost a week. Previous gym disconnected my belt and I need help reactivating it. Cannot get anyone to respond despite submitting MULTIPLE tickets. They used to have live help, no more. Very frustrating!

The app's customer service has become disappointing. Initially good, the app now fails to record data and changes your status without reason. It's frustrating given the price paid, and resolving issues requires non-existent customer service.