Dean
Terrible customer service - buy another product.
I’ve had a myzone for circa 2 years. I love the interface and bar intermittent faults I found that it helped keep me motivated and focussed BUT The customer service is the worst I’ve ever known. My product has totally stopped working. I’ve raised 2 support tickets (both ignored) and even emailed the address posted on response to other comments on here (again ignored). I’m outside the warranty period however wouldn’t expect a £140 product to have a faulty batter this soon. At first I’d planned to buy another if I was offered a discount code (you can also find them online) but based on this service absolutely no chance.
Response from MyzoneMar 14, 2024
Hi, Dean, We are absolutely happy to take a look at your case and see what has gone on with your return and general support experience. We make every effort to be accomodating with return situations so would like to take a look at yours. To clarify, did you email [email protected]? That is typically where escalations go and are responded to promptly. If you could, please try that address again as it is closely monitored. It is definitely not our standard level of service that you have experienced and we are invested in correcting this. Sincerely, The Myzone Team