WARNING -- I have bought their Honest Chew Antlers twice, and our dogs love them, BUT I had to contact Woof both times because they automatically add on the refill subscription. I don't want it.
I had to contact them again when I ordered today and this time I asked for a discount for all of the frustration and unethical ways that they are doing business and they just said sorry and removed the unwanted subscription and never said anything about some sort of discount on the second order.
BUYER BEWARE!!
6/22 Woof gave the same response.... sorry, no discount for my pain.
6/23 Woof gave the same response.... sorry. They want me to call them for any help. How about you call me, and my order has already shipped. All I want is a discount.
Response from Woof Pet IncJun 22, 2026
Thank you for taking the time to share your feedback. We apologize for any inconvenience this experience may have caused.
We're glad you reached out so our team could quickly remove the subscription for you, and we're happy to hear your pups are enjoying their HonestChews, however we are truly sorry you felt as if we did not fully resolve your concern. We would love a chance to make things right, please contact us at [email protected] or (877) 383-3089 Monday through Friday from 11 AM to 5 PM EST. As part of our 100% Satisfaction Guarantee, we're always happy to help.
HH
Heather H.
Customer service is outstanding
Customer service is outstanding! I had an issue w/the pupsicles for my 2 pups and they promptly sent me replacement items. My pups love these!
Response from Woof Pet IncJun 15, 2026
Thank you so much for your kind words! We're thrilled to hear our team was able to help and that your pups are loving their Pupsicles. Providing excellent service and keeping tails wagging is what we're all about! We truly appreciate your support and hope you and your furry friends have a pawsitively wonderful day!
PD
Pamela D.
I was having problems opening up the Pupsicle…
I was having problems with the Pupsicle ball - getting it open after use. When I contacted Woof they confirmed others were also having problems (making me feel better) and that they’d redesigned it. Then, they offered to send me a brand new one free of charge. Can’t get much better customer service than that.
Response from Woof Pet IncJun 13, 2026
Thank you for sharing your experience! We're so glad our team was able to help and that the updated Pupsicle got to you. Providing great support for our customers and their pups is always our goal, and we're happy we could make things right. We truly appreciate your kind words and wish you and your furry friend all the best!
SL
Sherry L.
popsicle treat failure
Bought several popsicle treat dispensers 2 for me, 2 for my neice and one for a friend. Thought they looked cool and would really be an enhancement for puppy loneliness when heading out for the day.
The dogs lived them. The problem is, you can't get it unscrewed. Tried all the suggested remedies with no luck. Sadly, it's not worth fighting with and is now used as an expensive ball.
Response from Woof Pet IncJun 13, 2026
Thank you for taking the time to share your feedback. We're so sorry to hear you've had trouble opening the Pupsicle, especially after purchasing several for yourself, your niece, and a friend.
We're glad to hear the dogs loved them, but this isn't the experience we want for you. We'd like to make it right and sort this out as quickly as we can. Please reach out to us at [email protected] or call or text +1 (877) 383-3089, Monday through Friday, whatever works best for you. We'll keep an eye out for your message and work with you directly to fix the issue.
Thanks for letting us know. We appreciate the chance to make things right. We wish you and your furry friends all the best.
CU
customer
Quick Response
There was a quick response and resolution to my inquiry.
Response from Woof Pet IncJun 6, 2026
Thank you for taking the time to leave a review. We're glad we could provide a quick resolution and get everything taken care of for you.
We stand behind all purchases with our 100% Satisfaction Guarantee, so if you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're always happy to help!
TT
Teri T.
Great product
Great product, great customer service.
I have told many people about the woof and everyone that has purchased love this product love them as much as them dogs.
Response from Woof Pet IncJun 6, 2026
Thank you for the wonderful review! Hearing that you've shared Woof with friends and family is one of the highest compliments we can receive.
We're grateful for your support and are thrilled to know both you and the pups in your life have had a great experience. If you ever need anything, remember that every purchase is backed by our 100% Satisfaction Guarantee, and we're always here to help.
JO
Joanne
Love Woof
I had a great experience with Woof. Customer service was excellent and fixed my problem quickly and easily with no hoops to jump through. My dog loves the treats that go into the bite and brush and the pupsicle (I got the premade Calming pops). The pupsicle keeps her busy for long enough for the family to watch a movie with no frustration over barking or other disruptions. My dog liked the bite and brush so much that she decided it was valuable enough to hide, so I’ve been looking for it, but I’ll find it soon and then she’ll have clean teeth!
Response from Woof Pet IncJun 1, 2026
Thank you so much for sharing your experience, Joanne! We're thrilled to hear your pup is enjoying her Pupsicle and Bite n' Brush. We got a good laugh out of her hiding the Bite n' Brush for safekeeping! Thanks again for your support, and please feel free to reach out if there's ever anything we can help with. Wishing you and your fur friend all the best!
RA
Rhonda A.
Top Notch Company
I'll start off by saying I don't understand all of the one & two star reviews. This company has been nothing short of super helpful & responsive to my every need or question regarding my 7 month old Pitbull/Labrador, almost 60 pound, tornado of a power chewer pup. Mylo Maisie & I are very fortunate we stumbled upon them at our local Tractor Supply store & then we really got to know them through their website & emailing back & forth. I never have to wait more than a few hours for a reply from one of their Woof team members, & they've always got a solution or an answer for me. I can't praise them enough. Mylo isn't exactly fond of her Pupsicles but she likes the peanut butter/beef flavor refills that she has for the small one & the peanut butter/chicken flavor refills that she has for the large one. When we first got the small Pupsicle & she was deciding if she liked it or not, she had to have the Pupsicle for a power chewer after the regular one didn't cut it & they replaced it free of charge with free shipping after I emailed them a picture of what she did to the regular one. She's likes her Bite 'N Brush, the Honest Chews (she has both of them & we've had no problems with either of them splintering, which says something for a power chewer), & the Nomchucks. But her absolute favorite, & the one I cannot keep refills for fast enough, is the Bully Safe with the Bully Sticks. She has a subscription for the sticks (which I've also had no problem with the subscription) & I swear we could get a package every week & a half & it still might not be enough. This is one of the best inventions ever! It keeps the dog safe from choking on an end piece while also allowing them the enjoyment of chewing on a rawhide. Again, I can't say enough good things about this company. The customer service is top notch, the shipping & delivery is always fast, & the products are great! And as always, I'll end with what I always tell them, thank you for all you do. 🐾
Response from Woof Pet IncMay 30, 2026
Thank you so much for taking the time to share your experience! We truly appreciate your thoughtful feedback and kind words about our team.
It means so much to hear that we've been able to support you and Mylo Maisie along the way. Providing timely assistance and helping pet parents find the right solutions for their pups is something we care deeply about, so hearing that you've had positive experiences with our customer care team means the world to us.
We're glad we were able to help when the original Pupsicle wasn't the best fit and get Mylo Maisie set up with a Power Chewer option instead. We also loved hearing about your experience with the Bite n' Brush, Honest Chews, Nomchucks, and especially the BullySafe. Knowing that it has become such a favorite and helps provide a safer chewing experience is exactly what we hoped to achieve when creating it.
Thank you again for your support, your trust, and for sharing your experience with other pet parents. Feedback like this means the world to our team and reminds us why we do what we do every day. Please don't ever hesitate to reach out if you need anything at all. We're always happy to help!
