Woof Pet IncWoof Pet Inc is listed under Pet Stores in Denver.
Woof Pet Inc (mywoof.com) has 219 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Debra B.
I ordered a dog harness back on July 21, 2023. Never received a tracking number, never received my harness and can't get in touch with anyone about my order! Do not trust this company! My bank is checking into fraud!!
Response from Woof Pet IncAug 15, 2023
Hi there, Thanks for reaching out, we would love to help you solve this! Could you send us an email at [email protected] with your order number?
Fresh P.
It's ridiculous they don't have a customer service number and they make it close to impossible to cancel a subscription. To cancel, I was prompted to "log in to an account" using the email where I got order confirmations.. but each time it said "no account found". When emailing numerous times (4x now) to ask to cancel the subscription, the customer service continues to stall the cancellation process asking for "reasons" to cancel. If someone is emailing to cancel ASAP, it's important that customer service cancels a subscription ASAP. Will be notifying Better Business Bureau about this unethical subscription cancellation process.
Response from Woof Pet IncAug 14, 2023
Hi there, apologies for the technical error that you experienced with your account! We were able to find your correspondences and have confirmed your subscription has been successfully cancelled. Please feel free to reach out with any further questions to [email protected]
Julia V.
Their return policy is not accurate. I ordered June 29th and have contacted multiple times to get a refund. Only once did someone reply saying they would escalate to a manager, who hasn’t responded. They wait out the 30 day refund time so you get stuck with a product that isn’t as advertised. Don’t buy from a company that actively avoids their customers.
Response from Woof Pet IncJul 24, 2023
Hi Julia, Thank you so much for reaching out. I see in our records that we processed a refund for you. We appreciate your patience with our small team!
Diana T.
My Frenchie, Boulder, has an EPIC tongue! He also spends a lot of time in his crate while we are at work/school every day. This product, the large Woof pupsicle with beef pops, is just the right activity to keep him happy and engaged when he’s home alone! The pops didn’t bother his sensitive belly and is long-lasting for even the best puppy licking experience. We will DEFINITELY be back for refills time and time again!
Samantha
Great customer service, super responsive. Love that this entertains our pups for hours when we leave them at home.
Response from Woof Pet IncMay 1, 2023
Thank you so much for your feedback! We are so thrilled to hear that you (and your pups) are enjoying the Pupsicle.
Bri
Shipping is incredibly fast, and the product is outstanding! I send an Alpha Pack to all my friends who get puppies to get them focused on toys (and not furniture) early on. Thank you Woof!
Response from Woof Pet IncMay 1, 2023
Thank you for sharing, and what a great gift idea!
Maryann D.
My puppy loves the pupsicle but she is a strong chewer and chewed the top of this overpriced item on the second night. For 25 dollars I think the material used should be much stronger- kongs are durable- pupsicles are not. I would request a replacement for at least the top. Please advise.
Response from Woof Pet IncApr 7, 2023
Thank you so much for your feedback! We are continuously working to improve our products. Please email us at [email protected] so we can process a replacement or refund per our 30-day warranty.
Anne V.
I love the product and the concept, but it just isn't durable. I wish they would sell top halves of the pupsicle separately or use more durable materials (like Kong toys). These don't hold up, to dogs who are not heavy chewers.
Response from Woof Pet IncApr 24, 2023
Thank you so much for your feedback. We are constantly iterating on our products and hope to make improvements for our super-chewer friends. Please reach out to us at [email protected] so we can assist you with your order in the meantime.
