mywisely.comReviews of mywisely.com

Just called MyWisely poor customer service as I received a message that my card had been declined for $1.29 at Greene King Brewery. There is less than $10.00 on the card as it was how I was paid from a job I am no longer at. I was told to report a stolen card or to get a replacement press one, otherwise stay on the line for a live person. I stayed on the line and after calling back several times I kept getting this response “Sorry, I did not get that!” I decided to try a different route. This time I got a real person (or it could have been AI😡) who kept acting like they could not hear me. They kept saying “Thank you for calling MyWisely how can I help you?” Then they said “Since you are not responding, I am going to say you did not respond or there was no response (something to that effect). I WAS responding and they acted like they could not hear me!! Maybe that person just doesn’t want to work. That entire system is TRASH!!!! DO NOT TRUST THEM!! “MY WISELY!!” RUN!!!🏃‍♂️🏃‍♂️🏃‍♂️🏃‍♂️🏃‍♂️🏃‍♂️

Absolute worst experience ever! If I could give them a negative five stars I would! Had to call back five times due to was hung up on and transferred to some number that only rang?!? Definitely does not fit the ADP brand, but I guess they are just like every other company now days; willing to sacrifice their prestigious reputation for the sake of a dollar. Such a shame!

ABSOLUTELY HORRIBLE! STRONGLY ADVISE AGAINST USING THIS SOURCE! I had an account and it did not take long, I payment cycle to realize the unreliability of this!! I'm good. I don't feel like having my money compromised, but one of the WORST PARTS ... AMAZON PROMOTES thos company. so my ADDITIONAL ADVICE- BE VERY PRECAUTIOUS on your payments methods that you use on ANY AMAZON ACCOUNT!!! OR ELIMINATE IT- ALL TOGETHER!! NOT WORTH IT!! OR GET AN ATTORNEY! CUZ THIS COMPANY IS DOING FRAUDULENT PROCESSES

Waited 20 min. To talk with someone about a prepaid credit card. I told them it was for my daughter who is under 18 and they would not explain anything since she was not around. I had not even activated the card. The customer service person hung up on me. I could not explain that I think there was faud because I got an email asking for a code to get into the account. No wonder they have bad reviews.

#Map is incorrect #They/call center gives you runaround #Trust me anywhere, no wisely #Do not sign up Website mywisely.com has a map for money transactions. In network locations, wisely tells you to contact them for reimbursement of fees. Map show in network, but if you contact as website tells you wiselypay will not reimburse. It is just $5 but map is incorrect. This is not the first time. I asked to just have map updated, poorly trained. Runaround, please avoid.

Their "customer service" is call centers in foreign countries. They give no support. They locked my account with me on the phone trying to resolve a dispute. They then would not reverse the funds to allow me access to my money through my County payroll department. This has been a nightmare. The call center hung up on me when I asked for a supervisor. This feels like a fraud. They have my money and will not release it to me.

Horrible customer service. No body ever speaks English... Money always comes up missing and they never want to help get it back.. Rude, unprofessional, I will never use them again..

If I could give a zero I would. I'm a brand new customer with wisely debit card have not been a customer for very long and they've already locked down my card to where I can no longer add money or do wire transfers from my PayPal account. I've called them three different times and they've done nothing but give me the runaround and never told me anything about why my account has been blocked the fourth time I called them they finally told me that my account was restricted but never told me why. They wanted to transfer me to a higher department which turned out to be closed for the day so that didn't do any good. This company is the most horriblest company that I've ever seen in my life and for them to treat people like this especially new clients is completely unacceptable. I would advise not to use this card company if it all possible please avoid.