mywisely.comReviews of mywisely.com

I am extremely dissatisfied with the service. I was disconnected three times by customer support without receiving a call back. My card is delayed, and as a result, my salary is stuck in my account, preventing me from accessing my funds. I’m also concerned that my second deposit will be inaccessible due to the card being late or possibly lost in the mail. In an attempt to resolve the issue, customer service signed me up for a new account, which has a zero balance and cannot be used as an alternative to the original account I still can’t access. No funds can be transferred between the accounts, so I don’t understand the purpose of creating it. The customer service, outsourced to Asia, follows strict scripts and is unable to escalate the matter to someone more knowledgeable. I’m currently in the Hurricane Milton zone and do not have money for basic needs like gas and food. Choosing this service has been a huge mistake.

Worst company ever!!!! I will never recommend this company to anybody. They outsource their customer service to people that sound like they're from India and are very rude people. Won't even send you to a supervisor when you ask them too.

These people are crooks. I disputed an Amazon charge for 9 dollars. They proceed to lock my card saying that my social security number on the card that I’ve been using for almost a year doesn’t match. I have been going around and round in circles with their “call center” for months!!! They have been holding my hard earned money hostage for months!! Do not use this company. This can’t be legal

I wouldn’t give you guys any stars for how difficult you make ppl lives that are involved with this card service. They don’t even give you a replacement card or give you the option to cancel a lost card online they make you call a 866 number that sends you to the website that tells you they basically can’t help you. I have money just sitting on a wisely card and they are not trying to help me get my money back because they are scamming people for sure

Using this card for Foster Care reimbursement. ALL OF A SUDDEN they state that they have my date of birth as incorrect after I already signed up and was able to access money at an ATM. I went in Circles online trying rectify the situation. Customer service was absolutely terrible and they don't care. They want me to upload my SS card! How crazy is that? Guess they will keep the money I earned for the Foster Care case I had. Absolutely the worse.

Lost my card. Call twice to verify replacement said 7 to 10 days. Sept 21 automated then live person Sept 22. Something told me call again an there was no card process. I had spend 35$ to get things moving my direct deposit from the government had already posted. This is not right!

I apparently signed up for it at a discounted rate then had a $59.99 charge the next month for educational purposes. I wrote them explaining that I didn’t remember doing or need the service at this time and they did refund my money and also unsubscribed me which I was pleased. But I can’t rate how the company is with its educational programs.

Do not bank through this card. My email got hacked, so I didn't have access to the email I used for my account. They've proceeded to make me jump through hoop after hoop when I've given every piece of information they've asked for. Now they ask for a W2, which I got, but because it doesn't have my social printed except for the last 4 digits, they can't accept it. I just want access to my money again and I will be switching banks as soon as this crap is figured out.