mytrueidentity.comReviews of mytrueidentity.com

Disband this corrupt company. I received a letter from Transunion stating that my information was breached. I got no help from Transunion. I was told to use the website for free monitoring and other services due to the breach. I was unable to connect with anyone who could not speak clear English. They were rude, I was hung up on twice then given 4 other numbers to call. The only websites were for services to be paid by the party that was breached. There was not one website dealing with my problem or any place to enter a code that was provided by Transunion for extra credit monitoring. This is nothing more than an elaborate scam by Transunion and should be addressed by the FTC!

I have attempted to register for my free account for over three days. I've been placed on hold for over three hours after calling multiple phone numbers and chats. TOTALLY a waste of time and effort between True Identity and Transunion! I am just giving up! There is no customer service just recordings and being placed on hold! I'll just my credit locked and utilize other resources for credit monitoring!!!!!!!!!!!

Horrible customer service. First, they make sure you can't set up an account because "We were unable to verify your identity." So you have to call a number. I was on hold forever and when a rep finally answered, he proceeded to have a conversation with someone in the background while I kept saying "Hello?". When he finally decided to pay me some attention, I told him they seemed too unprofessional, thanked him and hung up.

I have had the same issues as the rest of the people leaving a review. What a Joke, trans Union is a joke as well, they have your information and let it get stolen! Now what, I am going to file a BBB complaoint.

I did my research first to ensure the letter I received from TransUnion regarding the data breach was legitimate and it was. I was concerned seeing all the bad reviews recently for this service and I did run into the same issue of mytrueidentity not being able to match my information to my Transunion account. However, when I called the number, he deactivated the account I attempted to create, gave me a new code and it worked.

Same as anyone trying to register at Transunion’s behest. It cannot be done. Would be nice if a government entity investigated Transunion for this public con.

Received 2 different letters with 2 different codes. Tried to set up first one but got an error for my password even thought it met all criteria. Called in and was told it was because I already had an account which he then deleted. Still didn’t work, blamed it on my Mac was told to use a neighbors or just put a freeze on my account and there was nothing else he could do. I used a neighbors PC and got the same error. Have been on hold for 58 minutes, good thing I used speaker phone. Wonder how much these companies are paying for this “service”? This company is part of TransUnion, wonder how secure all of our financial data is with this company?

If I could give this site I zero, I would. TransUnion should be ashamed of themselves. This service isn't worth the paper they mailed to me. It's a shame. I tried to setup account and after multiple attempts, was told they couldn't find me. So, I called the number given to me and after over an hour of waiting on hold, no one has picked up yet. I never leave review but just had to express how unhappy I am with TransUnion. First they breach my data and now they waste my time with this shame of a company to monitor my credit.