mytrueidentity.com is listed under Activities & Tours.
mytrueidentity.com (mytrueidentity.com) has 68 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Roberto
Waited 45 minutes on phone and was promptly cut off. While I was on the phone,went on website and created login only to not be able to unfreeze credit and then not able to login again. What a joke. Trans Union is not much better.
Peter J.
I've spent about a half hour trying to log into the site, 10 minutes of it with assistance from a customer service rep. Still can't log in. Was transferred to a 2nd level support person and am awaiting a call back. I'm not optimistic.
Steve S.
waited for a rep, when i got one, he had a thick accent. I asked where he was located, he replied Phillipines. I hung up immediately. also noticed my cell phone camera was ON. (a little green dot in upper right hand corner. I have never seen that before with any of my phones.) I'l for get about this "free" service and just put another fraud-alert on my credit info.
Jennifer K.
What a Rotten joke this site is! After being given an activation code and told to register for free forc24 months due to a Cyber Breech on TransUnion involving my Data, after putting in the CODE and Filling out EVERYTHING it told me THEY COULD NOT ACCESS ME. ARE YOU JOKING??? This is sick. I just put a credit freeze on all 3 consumer agencies EQUIFAX EXPERIAN AND TRANSUNION then put a FRAUD ALERT in all Agencies so they are aware my SSN AND DOB have been compromised. My True Identity is a Rotten ridicules joke. It is already stressful to be frauded. But then to offer help then be denied it just ridicules.
Eric R. E.
Offered 24 mo of free credit monitoring due to data breach. Bad website, terrible customer service. After a few hours, 4 calls to customer service, still unable to register and set up account. Unable to log on. Was told by service rep that their site is working fine, it's just that due to customer volume, most customers are unable to log on. So, that's their definition of "working" I guess.
Howard
Thanks, I now know it isn't just me. It would never accept my choices for a password. Lousy product!
Mike D.
This service is a joke. They did the absolute minimum to address a major data breach and made it all but impossible to sign up for the mytrueidentity service. I called the number listed when they didn't have "enough information" to enroll me online. That number had a message to call another number. After an hour hold, the rep told me to call the first number again. This is the worst company I've ever tried to use.
Jennifer W.
Another TU breach victim here. Website account activation process is poor, which was the first red flag. I then came here to see what the rating was and see that there is no need to pursue monitoring with this company. They would likely manage my personal information as poorly as they manage their website.
