mytrueidentity.comReviews of mytrueidentity.com

Three attempts to register with customer service on the phone and nothing but frustration as their software keeps failing. No wonder TransUnion was hacked!

Same as all the other reviews. Got a letter saying a breach occured and offered 2 years free credit monitoring. Tried to enroll and site would not accept any of my password attempts. Do not trust this, probably some sort of scam.

Not a scam, I do not believe. Simply a terribly run service with the typical off shored customer (non) support. Was offered 2 free years by TU because of a breach. Tried too set up account to no avail. There are many other of these services. Chose another. This one is an exercise in frustration.

Only giving it one star because the option was not available to give a “-10. Everything the previous reviewers happened to me. My Credit Bureau records all have a freeze on them. Just hope this is enough to protect me.

WORST SITE POSSIBLE! I got a letter and an activation code for free monitoring and it doesn't work on my phone, my laptop, nor a desk computer. The site has nothing but glitches and is totally useless. I have a credit rating of 828 so keeping it secure is important to me. This is a joke. Wish I could give it ZERO stars

Scam website😭

Was giving an activation for 2-years of free monitoring due to the TransUnion data breach. The website formatting is terrible, with awkward text boxes for inputs. After finally making it through the first 2 pages, the third page contained an error message saying to try again in a few minutes or to call. Waited a day and tried again with the same result. Called customer service. The site is apparently down and has been for a couple of days. Not a great situation for an identity monitoring service! The rep stated that it should be back up later today, but of course, it's not. TransUnion needs to hire more IT experts to: a) strengthen their security so they don't need to give out free monitoring, and: b) fix their websites in a more timely fashion.

After reading these reviews I realize I’m not the only person who has issues with My True Identity. In fact had the same problem as reviewer named Cathrine Ross… identical issue. Customer service was unable to help. Taking my business elsewhere. Brenda S.