MyTennisLessonsReviews of mytennislessons.com

MyTennisLessons appears to be a scam. They receive an up front payment for a minumum of 6 lessons. The customer selects an instructor, based on location, price and availability. The instructor then contacts the customer to arrange the lessons. After that, MytennisLessons pulls the bait and switch, and TELLS THE CUSTOMER WHO THEIR NEW INSTRUCTOR IS. The new instructor will be at a totally inconvenient location, much further than the location of lessons for the instructor that the CUSTOMER SELECTED. And the new instructor will be obese (about 140kg). Instructors who weigh that much cannot run, and therefore cannot play tennis. Oh, and as the customer, you will find yourself gathering tennis balls on behalf of the instructor 8 minutes before the end of the lesson. After the lesson with the obese instructor, the original instructor, with whom you made arrangements, will call you to schedule a lesson. And you will be like What the Heck, MyTennisLessons assigned me this really fat instructor at a new far away location, because I thought that you were not available. You are available? So, you and your original instructor will try to work with MyTennisLessons to resume the lessons, with the original instructor. But it seems that no one at MyTennisLessons actually works, because no one answers the phone, or responds to their chat function. They respond to emails, but it seems that the person who responds to emails is incompetent. You pursue a refund, and now see that a refund must be requested less than 24 hours following completion of the first lesson. HHMM, but they don't answer their own phone, so how would a refund be requested?

Excellent customer service, great coach, great experience overall.

The company is a scammer. They charge your credit card and schedule a time, but never show up, no one answer your call or email.

Honestly I was so excited about this. I found a coach in my area and they said that coach would contact me within 48 hours. I heard nothing so I reached out myself and that coach did not respond but instead the actual company responded and said he wasn’t available. I would have liked to know why and if it was scheduling because I could have been more flexible. I agreed to use another coach and then revived an email that there were not available coaches in my area. There were plenty listed online and it would have been nice to get an explanation. Oh well, I will take my business elsewhere. I also had 2 friends that also wanted to join so that is 3 customers lost.

Rodrigo Palominos is an excellent tennis instructor. He is very knowledgeable and patient teaching children, teenagers, and adults. I would highly recommend him.

My Tennis Lessons.com provides a effective and convenient service to both students and tennis coaches. For coaches, the process of getting new students is effortless and quite beneficial. For students of any level, whether you are an advanced player or just learning the game, the process of finding the right personal coach for you is easy, friendly and effective. We'll see you on the court! Coach Lauro G. Alexandria, VA

I have been taking lessons with Ned for two years. He is a knowledgeable and patient coach. I originally booked lessons with another coach who through mytennislessons but that coach moved away after a few months. The MTL support team helped me connect with Ned and transfer my lessons over to him. I am extremely satisfied with the service I was given and would recommend Ned and Mytennislessons to anyone looking to start taking lessons.

I was only able to take one lesson due to some communication issues. I was first assigned a coach who contacted me to set up a time to talk over the phone. At our agreed upon time he failed to give me a call. This happened twice, so I asked to be assigned to a different coach. This time I was mistakenly assigned to a coach in Arizona when I live in Colorado. I once again had to contact someone from Mytennislessons. I was finally assigned coach Jeff Webb. Although he gave a decent first lesson, there were some major communication issues with him as well. Our second lesson was canceled one hour before we were supposed to meet with no explanation as to why he was canceling the lesson. Although this bothered me that more notice wasn't given, I was willing to reschedule. I communicated with coach Jeff about rescheduling through text and didn't hear back from him, so I once again had to contact someone from Mytennislessons. It took two days before, I heard anything back from coach Jeff (which was likely because someone had to remind him to reply to my text). This lack of communication, to me, was a warning sign that this coach was not reliable. I contacted Mytennislessons asking for a refund because I did not see any other coaches in my needed area and didn't want to work with coach Jeff. I was told by Nicole, that Baker would look into this. A week passed by, and I didn't hear anything, so I reached out to Baker for an update. Again, I heard nothing, so I simply stated I was going to start the process with my bank to get the $360 charge reversed. Once I stated this, I immediately heard back from them and was given a full refund. Two months later, however, I'm cc'd on an email from Coach Jeff saying that my card has been charged for the first lesson. Although there were a few more communication issues along the way, Nicole was able to get this issue taken care of and reverse this transaction. She also offered me a free lesson if I wanted to work with a coach through Mytennislessons in the future. Since Nicole was able to resolve my issues in the end, I would consider working with Mytennislessons again, if a different coach became available. I also appreciate that Nicole was willing to take responsibility for the issues that arose. This, to me, indicates a willingness to improve the process in the future.