LawDawg
BUYER BEWARE - HIGHLY UNETHICAL AND CANNOT BE TRUSTED
This sequence of events has played out exactly as written so that potential customers of this business can reconsider their alternatives: 1. My new gun order was placed on 08/31/26 and HinterlandOutfitters site says 7 business days max to ship. 2. The gun was damaged, it was still listed for sale on the website anyhow. 3. After my sending a request for status on my order twice via email, I was finally updated on 9/9/26 that the gun I ordered was damaged and they had just verified it had to be replaced. 4. My original order specified UPS 3 Day Select that I was charged $93.41 plus the $43.97 in package protection. 5. I followed up asking for status on 09/4/26, 09/09/26, and again on 09/14/26. 6. I asked them to cancel the order if it couldn’t be shipped by 9/15/26. I got a false email late the night of 9/14/26 at 11:24p that the order was shipped. It also showed "shipped" on their website. 7. I was told again via email falsely on 09/14/26 that my gun was shipped and upgraded to UPS 2 Day Air. 8. The UPS tracking info I was provided finally on 09/17/26 didn’t show the label even being created until 09/16/26. 9. The gun on 09/19/26 showed a UPS delivery date of 09/22/26 which would be UPS Standard, the cheapest and slowest option available. Again, I paid for UPS 3 day Select and I was promised a 2 day upgrade for the delay. They knew this and didn't disclose it. 10. At that time, I assumed the gun would arrive in good working condition finally on 09/22/26. It would have taken 23 days from order to receipt. Factoring in Labor Day, that would have been 22 days total. 11. 09/21/26 – I checked my credit card for the promised shipping credit promised on 09/17/26. I immediately reminded Hinterland via email about the credit proactively before the 09/22/26 pickup date published. 12. Two minutes after that email was sent, I was notified by UPS that a “returned to sender” was submitted for my gun. This made it crystal clear that they had no intention of issuing the credit they promised and this was the third or fourth time of them giving me fraudulent information. 13. At the time of writing this status (three hours after the package was requested returned on the UPS site), no communications have been received from Hinterlands that they have requested a return to sender nor has my credit card been refunded. 14. I have acquired direct UPS confirmation that my package was returned and will not be delivered even as last promised by Hinterlands on 09/22/26. As of 09/29/26, they still have not told me my order was cancelled, they have not issued any type of refund, and UPS confirmed the gun is now back in their possession as of 09/28/26. 15. I had no choice but to file a dispute with my credit card company after they refused to issue the refund on a gun that they cancelled with no disclosed reason. Simply a despicable sequence of events.