MV.HealthReviews of mysteryvibe.com

Waited for two months to receive my Tenuto due to issues overseas (not the companies fault, but frustrating nonetheless). I finally received it and charged it only to find the Tenuto vibrated for two minutes and then turned off. It would not respond to any inputs on the device or through the remote control I bought to go with it. I wrote customer service a week ago asking for help and have not received any response. They have my money and I have a product that didn’t even work once, so apparently I am screwed, protect yourself and do not buy.

Product broke almost immediately. Would not turn on our hold a charge. Then would turn on suddenly for no reason and would but be able to turn it off. I think I wrote 3-4 emails to customer service and they never responded once. Terrible service

Do NOT buy anything from this company. Terrible (actually nonexistent) service. I’m not anticipating a refund for the crescendo I ordered. Doesn’t turn off! Charger kept blinking red and it was HOT! It won’t pair with an iPhone and the app is confusing. As for the vibration. Might work if you’re super sensitive. There’s no phone number to call. Emails just get the standard msg to “call” during office hours. What a ridiculous contraption.

My product has a faulty charger. I have sent two emails to customer service in the past four days with no response. I’m sure it’s a great product but I have no way of knowing until it can be charged/user. Update 1/10; received messages and amazing help from MysteryVibe following my post. Received my new replacement charger yesterday and a label to send the old one back. They sure righted this wrong experience quickly!

They sent me the wrong product so I contacted customer care and they requested I send it back, and they will ship me the right product. I sent back the item the same day with UPS. I have contacted customer care multiple times and no one has responded back to let me know when the new item will be shipped. I would not recommend!!!!!!!

After receiving a faulty charger, I contacted the customer service chat. It has been more than three hours and I'm still in chat waiting for someone to answer. What a waste of money and time. This customer service is a joke.

Will take a little bit of time to master, with all of the vibration setting and sequences. Thats the fun part.

Their 48-hr shipping, isn't 48-hr shipping, and when I tried to subsequently cancel the order, they replied that the order had been shipped out. They never addressed the cancelation email. Skip these guys.