MV.HealthMV.Health is an award-winning leader in Women's & Men's Health devices. These doctor-designed products adapt to the user's anatomy & deliver targeted vibrations to promote pelvic comfort, support natural lubrication, encourage penile blood-flow & enhance overall intimate health. MV's FSA/HSA eligible devices have won over 60 international awards including Red Dot, iF Design & Design Week. Backed by science & documented in 15 peer-reviewed journal papers, MV devices are recommended by leading doctors in US, UK & Europe and have improved the lives of over 200,000 users worldwide.
MV.Health (mysteryvibe.com) has 269 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 34 reviews with 1 star · Clear filters
Carlos S.
24-month warranty was not honored, as said with no questions. E-mail sent back and forth 3-4 times.
Response from MV.HealthOct 20, 2026
Dear Carlos, I am so sorry to hear your warranty issue. Please email me your order number and I will look into it right away. Thanks, Soum ([email protected])
Civil C.
I ordered in May. It is now September. After weeks of not responding to my requests, seller finally cited "lockdowns in China" as the cause of the delay. Yet, their website says the same item I ordered "will dispatch in 1 week." Perhaps its time to contact the Bureau of Consumer Protection, part of the Federal Trade Commission.
Response from MV.HealthSep 2, 2022
Hi there, I am so sorry to hear you are still waiting for your delivery. While the china lockdowns delayed us by 2 months, all the backorders from the last few months have been fulfilled as we did those first. Could you please send me an email at [email protected] with your order number and I will find out what caused your order to not reach you yet and arrange for a new delivery right away. Thanks so much! Soum x
William H G.
It’s been over two months since I placed my order and to date have not received anything! I wrote to them about a month ago and was told it would be sent in a week. That came and went three weeks ago and still nothing Not even the courtesy to drop a email to let you know what is going on! Over 200 bucks spent and they can’t even send a freaking e-mail to keep you updated! I would NOT recommend this company to anyone! Save your money time and frustration and go someplace else!
Response from MV.HealthAug 30, 2022
Dear William, I am so sorry for the delays in shipping your product. It has been painfully slow with lockdowns in China the past few months but production is now up and running. We started fulfilling the back orders earlier this month and all of them will be fulfilled in the next couple of weeks. Again incredibly sorry about all the delays. Please email me ([email protected]) with your order number and I will find out why our update emails didn't reach you. Thanks again for your patience, we really hope you will enjoy the product when you get it. Love, Soum
Officer
I ordered the Tenuto 2 from this company 2 months ago. When the product finally arrived. The blietooth function was broken. I tried to connect it to 3 different phones. Nothing. Over 200 dollars and 2 months for the product to arrive broken.
Response from MV.HealthAug 4, 2022
-- Update: The new Apps are now live on both the Apple and Google App stores -- Hi there, I am so sorry for the delay with our new App being available on the App Store. It is still in the queue for approval with Apple and Google as it takes a lot longer than other Apps due to us being in the restricted category of sexual health. The App should be live any day now. If you send me an email at [email protected] I will let you know as soon as it's live. Thanks again for your patience, Soum
Brandon
Waited for two months to receive my Tenuto due to issues overseas (not the companies fault, but frustrating nonetheless). I finally received it and charged it only to find the Tenuto vibrated for two minutes and then turned off. It would not respond to any inputs on the device or through the remote control I bought to go with it. I wrote customer service a week ago asking for help and have not received any response. They have my money and I have a product that didn’t even work once, so apparently I am screwed, protect yourself and do not buy.
Response from MV.HealthJun 10, 2022
Hi Brandon, I am so sorry to hear about your Tenuto issue. Could you please email me on [email protected] and I will sort this out for you right away. x
customer
Product broke almost immediately. Would not turn on our hold a charge. Then would turn on suddenly for no reason and would but be able to turn it off. I think I wrote 3-4 emails to customer service and they never responded once. Terrible service
Response from MV.HealthMay 13, 2022
Hi there, I am so sorry to hear about your poor experience. Please could you email me with your Order details and I will get this sorted immediately. I will also look into why your emails were not received by our customer service system. My email is [email protected] X
Blanche
Do NOT buy anything from this company. Terrible (actually nonexistent) service. I’m not anticipating a refund for the crescendo I ordered. Doesn’t turn off! Charger kept blinking red and it was HOT! It won’t pair with an iPhone and the app is confusing. As for the vibration. Might work if you’re super sensitive. There’s no phone number to call. Emails just get the standard msg to “call” during office hours. What a ridiculous contraption.
Response from MV.HealthFeb 23, 2022
Dear Blanche, I am so sorry to hear about your poor experience. Could you please email me at [email protected] and I will get this sorted for you right away. Love, Soum
Becca
They sent me the wrong product so I contacted customer care and they requested I send it back, and they will ship me the right product. I sent back the item the same day with UPS. I have contacted customer care multiple times and no one has responded back to let me know when the new item will be shipped. I would not recommend!!!!!!!
Response from MV.HealthOct 7, 2021
Dear Becca, I am very sorry for the mixup. I just spoke to our customer support team and they said it's all resolved now. Please let us know if you need anything else. Love, Soum
