My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityDec 8, 2025

Hi! We're happy to hear that our service was easy to follow and quick. It's great to know the information helped identify your rescue dog's sensitivity and improve their well-being. We appreciate you sharing your positive experience!🐾

Response from My Pet SensitivityDec 5, 2025

Hi! We're happy it met expectations! Thanks for your feedback; it means a lot to us that you had a great experience.🐾

Response from My Pet SensitivityDec 5, 2025

Thank you so much for sharing your review - we sincerely apologise for your experience. I’d like to reassure you that we absolutely do have a dedicated customer service team here, and they’re always happy to help. You can reach us via email or live chat whenever you need support. Regarding the charge you mentioned, each test includes a 30-day free trial of our Vetline service. This is clearly shown in the basket and in your confirmation email, and it can be removed before completing checkout. The trial can also be cancelled at any time before the charge begins. If it isn’t cancelled within the trial period, it automatically rolls into a monthly fee. To assist you further, could you please reply to the message from Trustpilot with your order details? This will allow us to investigate your order properly and work towards a resolution with you. Thank you for your understanding - we truly appreciate your patience while we get this sorted.

Response from My Pet SensitivityDec 4, 2025

We're happy to hear that the detailed report was helpful for your sister's British shorthair! We hope the results assist in addressing the skin and tummy issues. Thank you for your feedback.

Response from My Pet SensitivityDec 4, 2025

We're happy to hear that the test was helpful and insightful! It's great to know that the results helped you improve your dogs' diet and provided crucial information for your own health. Thank you for sharing your positive experience.

Response from My Pet SensitivityDec 3, 2025

Thank you for your wonderful review! We're so pleased to hear you found the report detailed and the turnaround time nice and quick. Our team works hard to deliver both clarity and efficiency, so it’s great to know this met your expectations. If you have any questions about your results or would like support with next steps, we’re always here to help.

Response from My Pet SensitivityDec 3, 2025

I'm truly sorry to hear about your recent experience with us. For clarification, we do not test for allergies, nor do we state that we do on our website and we apologise for any confusion this may have caused. Allergies can only be detected via a blood test or a skin test. Our bioresonance sensitivity tests are designed to provide personalised insights into potential food and environmental sensitivities. They work by measuring energy signals and frequencies in your body to identify potential reactions. While they are not medical diagnostic tests and do not replace professional medical advice, they have helped thousands of people and their furry friends identify potential triggers that could be affecting their wellbeing. To assist further, could you please reply to the message from Trustpilot with your order details? This will allow us to review your order and work towards a solution for you. Thank you for your understanding, and we appreciate your patience while we address this matter.

Response from My Pet SensitivityDec 3, 2025

We appreciate your feedback and regret that our services did not meet your expectations. For clarification, we do not test for allergies, nor do we state that we do on our website and we apologise for any confusion this may have caused. Allergies can only be detected via a blood test or a skin test. To also clarify, when you purchase a test with us, we offer a 30-day free trial to our Vet line service. After 30 days, the subscription continues at a monthly fee unless cancelled. You can cancel at any time during your free trial if you decide not to continue. For further clarity, there is also an option to remove the subscription at the basket stage before proceeding to checkout. This option is clearly displayed in the basket and again in your confirmation email after purchase. To assist further, could you please reply to the message from Trustpilot with your order details? This will allow us to review your order and work towards a solution that meets your needs. Thank you for your understanding, and we appreciate your patience while we address this matter.