Customer
Aweful customer service, it does not exist! No one responds!
Well, we had 3 tests done and are unable to obtain any information on the results! I called and I emailed and got absolutely no response in 2 days! Needless to say I do not trust them at this point and am going to contact the better business bureau because the test results make no sense whatsoever! How can a cat be sensitive to chicken fat but not chicken, how can a cat be sensitive to salmon oil and not salmon? Also why would they say sensitive to natural things like bamboo and cotton, it seems ridiculous to accept these results when these 3 cats were from the same litter with entirely different results and I can not find anything to even feed them at this point since all 3 are different! There is not cat food out there to choose from if I follow their results! All I wanted was for them to explain to me these results that make no sense after I paid to have 3 done!!! I will be requesting a full refund for all of them and the better business bureau will be in touch with them soon!
Response from My Pet SensitivityDec 17, 2025
We’re sorry for the frustration you’ve experienced. We want to clarify that we have responded to all three of your emails - it seems these may have been missed your end. We’re happy to go through the results with you in detail and help explain any findings so you can feel confident in how to proceed. Please check your inbox (including spam/junk folders) for our responses.