My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityDec 11, 2023

Hi, Thank you for choosing us! We're delighted to hear that you found our service quick and responsive! It's fantastic that you're considering an elimination diet for your fur baby to promote a healthier life. If you ever need further assistance or have more questions during this process, please don't hesitate to reach out. We appreciate your recommendation, and we're here to support you and your furry friend on the journey to improved well-being. Kind Regards, Customer Support Team

Response from My Pet SensitivityDec 8, 2023

Hi, Thank you for taking the time to share your positive experience with our site and services. We're delighted to hear that you found the site easy to use, with clear instructions, and that you received your test results promptly within 24 hours. It's great to know that you're following the guidelines for your dog allergy, and we appreciate your recommendation. If there's anything else we can assist you with or if you have further questions, feel free to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityDec 7, 2023

Jessie, Thank you for your amazing feedback! It is great to hear that you found the process of sending your pets sample simple and that our customer service made your experience pleasant! We do apologise for the lead time, unfortunately the postal service is out of our control however, we are pleased that the sample was processed quickly upon arrival. We are thrilled that you now have a better understanding on your pets sensitivities and what could be contributing to any symptoms they may be experiencing. Hopefully you are now able to utilise the information received to put a plan in place. We completely understand that it can feel like a weight has been lifted once you have identified the potential root cause of your pets symptoms. Thank you for trusting in our services, we are here to support you should you require any further advise. Kind Regards, Customer Support Team

Response from My Pet SensitivityDec 7, 2023

Gabrielle, Thank you for your wonderful feedback! We are pleased to hear that you received the results promptly and that our test provided you with informative and valuable insights into your pets overall health and wellbeing and could perhaps identify some of the items that might be contributing to their unpleasant symptoms. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to support you and your pets on their journey to better health and happiness. Kind Regards, Customer Support Team

Response from My Pet SensitivityDec 6, 2023

Hi, Thank you for bringing this to our attention, We're truly sorry to hear this has happened. To investigate further, I have sent you a Trust Pilot request so we can gather your order details and reach out to you. We look forward to speaking soon! Kind Regards, Customer Support Team

Response from My Pet SensitivityDec 6, 2023

Hi, Thank you for sharing your experience, and we apologize for any inconvenience you faced with the timing and clarity of the process. Regarding the turnaround time, we understand your concern. While we aim to provide results within 3-5 days after receiving the sample at our laboratory, external factors such as shipping and processing times may contribute to delays in the sample reaching us. We want to clarify that the report uses a traffic light system to indicate sensitivity levels. Red signifies high reactivity and orange indicates moderate reactivity. If you have any specific questions about your report, we're here to assist you. We appreciate your understanding and value your feedback as we continually work to improve our services. Kind Regards, Customer Support Team

Response from My Pet SensitivityDec 4, 2023

Jim, Thank you for bringing this to our attention! I just wanted to clarify that we do not send a test kit in the mail. Once your order is placed, you should have received a code that requires registering. Once that step is complete, you then receive the next steps on how and where to send your pets sample. Please reach out to us so we can provide you with the information you require to proceed. We look forward to hearing from you! Kind Regards, Customer Support Team

Response from My Pet SensitivityDec 6, 2023

Hi, Thank you for sharing your positive experience, and we're delighted to hear about the positive impact on your pup's health. We're glad that Chloe could assist you effectively and provide the support needed to address the situation. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and are thrilled to have been able to help. Kind Regards, Customer Support Team