LiviaReviews of mylivia.com

Has been super helpful in managing pain

Amazing product for period pain!!!

Me and my sister use Livia. This device saved my days during menstrual pain. I even use it for my back sometimes! Can't see myself go through period without it really. We don't have to suffer! love it.

My subscription was cancelled, but I had to block charges via paypal in order to stop payment from continuing. There is no way to cancel your subscription through their website and searching the FAQs turns up nothing but a contact form. I have sent two messages to support and received no response. I received the "every six months" gel pads exactly once in the over two years I subscribed when I specifically asked to have them sent to me. This is a scam. It's a TENS machine with pastel covers, not a panacea worthy of dealing with this headache over.

Lol just read other reviews and now I know for sure this is a SCAM! Terrible company, good product, ridiculous customers service. I firts signed up with Livia in February 2021, initially my order didn't even arrive, literally had to send email after email until I received it but then I didn't receive anything else, ever! And I keep getting charged monthly for the product. Multiple times I reached out to them asking for gel pads but all I get back is "will look into it" and "sorry for the late reply, would you please let me know when you'll change address next?". Like what? Every time I change address (once) I updated my info on the website, why are they asking about my next address when the issue is that I've been paying for 2 years for no product/service at all? (Plus I can't access my purchases and subscription option from my account on the website so I can't do anything about it, can only access my address). This is not normal nor legal. Stay away from this company, there are many more with similar or better products that don't (literally) steal from you! I am gonna escalate thus to consumers protection.

OMG! this product saved my life!! brilliant!

The product itself didn’t help me. When I tried to cancel, they said I had to wait 4 months. (Which I don’t think I was told ahead but whatever. I gave them the benefit of the doubt. Now that I am looking, apparently i could have gotten a full refund since it was in the first 120 days but they lied to me. Lovely.) I only received the pads 2x. After 6 months I sent an email asking them to cancel. They sent me an email asking if I would stay if they gave me two months free. I didn’t respond because I didn’t want to stay and I had told them to cancel. Imagine my shock when they ran my card again, and when i emailed they refused to refund me, because of some BS about the money going to repairs. I was furious as i didn’t give them permission to charge me. They then told me I had to send the system back to them, IN HONG KONG, on my own bill. I know I wasn’t told that. I fought with them for a few weeks, and finally they said they wouldn’t charge me again and I could keep the system. (Which is stupid because it didn’t work and they never sent me the pads. Such a scam). Anyways. Guess who got charged AGAIN? I emailed and shocker. They won’t refund me. Even though they had said they wouldn’t charge me again. At this point I’m beyond upset. They said “this email is proof of cancellation” once again but I don’t trust them. I called my bank. They refunded the money and put a block on upcoming charges. What a scam. Do not suggest. Also? I see that in my account it still shows as active and that they will be charging me in January 2023. What a nightmare. I wish I never saw their ads! ETA: My account now reads as cancelled and I was able to take my CC info out.

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