LiviaReviews of mylivia.com

Ordered my product over a month ago now and it has still not been dispatched. I have since requested to cancel my order entirely (several times), but am now being ignored by their customer service team despite sending a number of follow ups - they’ve said they’ve cancelled my order but it’s still showing as active on their web portal, a monthly subscription charge has still been taken, and no refund has been given. Silence after trying to confirm again that it has in fact been cancelled and when I will receive a refund. I have also tried to make contact via Instagram but my comments have been removed from their posts, and my DMs ignored. I’ve seen a lot of comments from others in a similar position... Products not being sent to customers, and a lot of unanswered emails. Very poor!

When my order failed to arrive I requested a refund. I was told this would be processed. 18 MONTHS later, nothing and the support team are no longer responding to my emails or Facebook messages.

I loved my Livia so I'm even more disappointed by the total lack of customer support. It stopped functioning just after the warranty expired and the only help I got was "you can buy another one on our website". No troubleshooting or even a discount code from a company that claims you won't need their warranty.... I may as well order on Amazon if its going to be disposable.

I bought it 2 month ago. No replies, no shipment, no money. Complete fake company which shall be reported & closed.

Do not buy! They behave like scammers! I agreed with their Terms&Conditions. Delivery to Israel. I paid 140 ILS for product and delivery. That is about 42 USD. In Israel you have to pay a tax if order+shipping is more than 75 USD. So, as the purchase was 42 USD it was ok. Then the parcel arrived. I had to pay a tax because they put a wrong description on the parcel. Livia stated the price of the product as 166 USD. I tried to speak with their support. The reply was " you agreed with terms and conditions" I agreed to buy the item that costs less 75 USD cause it doesn't require paying a fee. Livia disagreed. I had to open PayPal case to get a refund because of their mistake. Livia didn't even try to resolve the problem. They never replied to PayPal. I won the case. The whole experience is awful. They are hiding your account. You have to have a special link to enter. They dispatch items with a huge delay. They just do not care about their product and clients. I prefer to buy the same piece of plastic in China. Looks a little bit less fancy. Works as good as Livia. Costs much less. P.S. My order number is 176226

Bought the Livia in July 2019 for my girlfriend. Didn't work for her, thats fine, it might not work for everyone. The reason I took a chance is because they offer a 'risk free 100% money back guarantee'. I can assure you this is a lie. I filled out an online return form, returned the device via tracked mail in its perfect original packaging and was told I would receive a refund within 30 days of it's arrival. It is now June 2020, almost a year later, and still nothing. Every time I would write an email, I would get a response from a different representative, constantly asking the same questions, and giving no answers. Just asking me to 'please be patient' until eventually they would stop replying to my emails. This company is scamming people left and right and getting away with it. DO NOT buy this product assuming you get a 100% money back guarantee because that is completely untrue.

The product is nice - it really helps with the pain, event though not shutting it up completely, but at least make it tolerable, and doing so instantly. The downside I tat battery last only half of the day, which is not perfect, and you need to be prepared to that. The problem is the service. They're nice in email - when they answer you, which is not always the case. First Livia, I ordered for my sister, it took some time to arrive from the US, but it was smooth and nice. Then I decided to buy one for me - and god, it was 4 month of emails and complaints before I finally received it (along with being block on their Facebook). I don't really get it - the product is great and really helpful, but the fact I don't know whether I would receive flower pads or gels when I need replacement.. makes one don't recommend it around, which is such a pity. Improve your customer service and fulfil your promises and you could become a gold company.

This is a poorly run company with subpar to non-existent customer service offering faulty products. I have been trying to get in contact with a member of their customer service team for over a month with no response after failed delivery yet they still are charging me monthly for the subscription service. Additionally, they’ve read my messages on Facebook messenger and have not responded. I made the error of not heeding the warning signs and would recommend checking their TrustPilot reviews to see that actually they are barely at a 3 star thereby affirming that the majority of their Facebook reviews are doctored falsehoods — aka fake reviews by bots and company employees. What they offer is an aesthetically pleasing portable TENS machine for a unnecessarily high price point with the customer support that does not match the cost of the product you are buying. Speak to your doctor or research as there are other menstrual TENS products on the market. As one review I read said so well they are 'preying on women's pain' and causing undue stress when their product falls apart quickly and they do not deliver on time or refund quickly, if ever. Check various TrustPilots around the world they are poorly rated internationally and there is even a petition against them circulating the internet.