Alex G.
WORST company I’ve ever dealt with in 37 years
Good luck if you want this within 3 months time! Also, don’t plan on sending it back and getting a refund without countless emails over another 3 months and opening a PayPal dispute to get your money back. Their “customer service” sends you round and round in circles always saying they need to “check into it” with their shipping Dept, finance Dept etc. and then they never email back. So you have to email again. Meanwhile, they charge you every month for the subscription that you asked them to cancel multiple times, saying they will “Forward your request to the finance team”. Thank goodness for PayPal getting involved. Once a dispute was opened with PayPal, I got my money back the next day after 3 months, which goes to show that MyLivia can absolutely refund people, however, they are choosing NOT TO until they absolutely must be forced to by a third party. MyLivia is a reprehensible company. It’s sickening the way they are preying upon women in pain. Worst buying and return experience I’ve ever had. UPDATE 1/15/21 Within hours of posting my review, Ran, from the company, contacted me and issued me the remaining portion of money I was owed. He was very professional, apologetic and responsive. I expressed that I had wished his company dealt with their customers as well as he had. It’s very sad that this point seems to be reached by many others too and could be so easily avoidable. I am thankful that Ran was able to resolve my issues.
Response from LiviaJan 2, 2021
Hey Alex, We're sorry to hear that this is your feeling with us, we're sure that we can give you better service, we did a lot of effort to upgrade our support team and now we can compensate you in the right way. We have a call line 24/7 and Whatsapp messenger for Live chat, and we answer to our requests within 24hours via email. You can always contact me directly at [email protected]. Please send me an email and we'll take care of any issue immidiately. ** Hey Lexie, if you can confirm that you've got the solution and that you are satisfied with it :) ** Best regards, Ran The Livia Team



