INNOVOINNOVO is the truly non-invasive pelvic floor exerciser that does all the hard work for you. No more leaks, pads or worries. Start your journey to bladder control with INNOVO. Using a hand-held controller that is attached to a wearable pair of shorts, INNOVO delivers 180 targeted impulses in every 30-minute session to strengthen the muscles of the entire pelvic floor and re-educate the muscles that control bladder function – safely and effortlessly while you relax. Results in as little as 4 weeks. If you suffer from bladder weakness, you have a choice. Choose the pelvic floor restoring pants. Choose INNOVO.
INNOVO (myinnovo.com) has 1,726 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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LC
It would be helpful to know when it is due to arrive
Response from INNOVOMay 12, 2021
Dear LC I have tracked your package and it shows as delivered on the 30th of April. I will arrange for one of our customer care team to reach out to you today. Kind regards Christina
Reviewer
I'm only in my second week, so I feel it is too early to give a review. I believe that it is making a difference for the better and I will continue the treatments for the 12 weeks suggested.
NANCY D.
I received great customer service, The shorts needed to be sized down and they were received within the week. The larger ones did not deliver the correct service. The customer service person was very interested and suggested the correct size, which resolved the problem. I appreciate it, thank you.
Sharon A.
The representative was very knowledgeable about the product, and provided me excellence in customer service. And, she did it quickly ! Kudos to her !
Royal H.
I have for only a week and all seems well too far!
Mary
When using the product the first time, I ran into a problem and tried to get assistance through the Chat line. No one responded, so I left a message asking someone to get back to me. No one did. Also, the paper tags on the cable connections say that you cannot return the product is the paper tags are removed. I found that the tags came off the first time I connected the device, which would seem to mean that one could not return the device if they tried it and did not like it. Maybe I'm misunderstanding something here. I figured out the problem with the connections eventually, started all over and have used the product one time, so cannot respond as to whether or not it works. At this stage, using it after you've sprayed the panels is equivalent to putting on a cold, wet swimsuit. That's not a complaint, just an observation.
Response from INNOVOMay 11, 2021
Hi Mary, I am sorry that you have had difficulty reaching us - our customer service hours are weekdays 9:00am to 7:00 pm EST and our chat line is supposed to let you know when we are unavailable. We would love to connect with you and make sure that you do not still have questions or that everything is in working order. Customer service can be reached at 833-891-6369. As for the tabs - rest assured that in the even if broken a return or replacement is still possible in the case of a size exchange or product complaint. Our customer service team can discuss resolutions and options with you. Kind Regards, Erika
Joan T.
Still waking every hour to pass water. The next night I may wake twice. Have you any tips please?
Response from INNOVOMay 12, 2021
Hi Joan Off course, I have requested our customer care team contact you to provide some support. Kind regards Christina
Nicola M.
Great customer service when contacted with questions / problems experienced with the product. Situation discussed and alternative options presented. Very fast service.
