INNOVOReviews of myinnovo.com

I reported a 1 star on the delivery of my INNOVO product. I am glad to share with you that I received my refund in 1 or 2 days after mailing back the product. I am very impressed that my refund came so fast. Thank you

Four weeks into my programme my shorts stopped transmitting the electrical impulses. I called the 0800 number and Marina walked me through several checks before agreeing that Innovo should replace the faulty equipment. Marina made the whole process easy to follow and was able to make a quick decision and then act to sort my replacement shorts as quickly as possible. Great follow up service and well trained staff who do what they say they will do. Thank you Marina, and thank you Innovo.

Good experience first time I used it. After two day use I stopped for two days due to low back pain from chronic sciatica. I just need to get used to it more slowly due to my age.

I made a mistake on size when I ordered from Innova so was a bit anxious when I rang to ask if I could exchange to a smaller size. I needn't have worried! I had an online chat with "Ellen" who responded quickly, clarified my size, then address, and to my delight confirmed she would send a replacement. For this excellent service there was no charge. I am SO impressed with such excellent customer service and now fully expect the results on my pelvic floor to be equally outstanding! Highly recommend this company.

No complaints about customer service. However, the Innovo was torture in my opinion. While trying to reach somewhat close to minimum intensity settings, the electrical pulses were extremely uncomfortable, even painful. I felt like I was being hit by a taser.

I started using my innovo with an open mind, I had warning signs on the controller on using the shorts, I realised the pads on my legs weren’t in proper contact with my skin , having thin legs has its downsides, I gently tied thin scarves around my legs, result, no more warning signs, I’m about to start my third week using innovo shorts, the sensation is odd, but I soon got used to it, one thing I found when putting the shorts on, the spray is so cold, it’s a bit of a shock to the system. I pull them on quickly, I shall continue with innovo for the recommended 12 weeks , it’s become part of my evening routine, I’m looking forward to completing the course, my bladder problem isn’t too bad, I’m hoping to correct it before it deteriorates further. I can’t say if it’s worked yet, as I’m only a short way into my innovo journey, Jane Lincoln

The shorts are loose at the legs. It makes connections harder to keep and maintain.

Product arrived but did not work! A new set of leads was sent- but still not working. Returned immediately with proof of posting 20/4/21. Denied having received it until told them the item had been signed for on 28th April. Agreed to a refund on 12th May! Told to wait 5 business days. Rang on 20th May- 8 days after and still told parrot fashion that wait 5 days. Now getting it through disputed transactions with my credit card company