INNOVOReviews of myinnovo.com

SAV déplorable: en anglais, et il faut renvoyer l'article à ses frais, aux US!! Alors qu'il n'a tenu que 1 mois

The customer service representative was very knowledgeable and was able to troubleshoot my issue. I am disappointed that I had to pay for a new set of shorts. I did receive a discount. However, spending $500 out of pocket initially and then another $175 two years later because the electrodes stopped functioning is more than many women can afford. You need to work with insurance companies to get the cost of the equipment covered. It is less than the prescription medication I was on previously and more convenient than weekly therapy at my doctor’s office although the cost of both of those were covered by insurance.

I've sent two emails through the Innovo website using the contact us form and have not received any replies so far.

Une catastrophe ! Aucun service client, le numéro de téléphone n'est plus attribué et ils mettent un mois pour vous répondre par mail....en anglais ! A fuir

Excessive time to respond and to process a request. Otherwise, they are kind. Also, I suspect Innovo company has not addressed the problems that appear while using the shorts: electrodes easily go off and there is nothing to do, other than return and request a replacement.

Spent a lot of money and had a lot of problems with the connection. Was sent other shorts in the end but not much better. Using them was often painful. I’m really upset I wasted my money

These worked really well until they didn't. If you use these shorts and they work for you, you must plan on replacing your shorts every 6 weeks or so. They stretch out so bad that the connection gets lost between your skin and the electrodes. It is already expensive enough without out a constant replacement of shorts. The first pair lasted 3 months. The second pair ( new and improved they said) lasted 3 weeks. Frustrating because they were improving my bladder strength. Horrible customer service as well.

INNOVO is incredible! This product has allowed me to enjoy life without constantly worrying about leaks. I no longer need to carry extra panties every time I leave the house. Now, I can chase after my kids, laugh at jokes, and even play pickleball with my husband—all without the fear of leaking.