WENDY V.
Is this rating the phone call to…
Is this rating the phone call to customer svce or to the machine itself?

INNOVO is the truly non-invasive pelvic floor exerciser that does all the hard work for you. No more leaks, pads or worries. Start your journey to bladder control with INNOVO. Using a hand-held controller that is attached to a wearable pair of shorts, INNOVO delivers 180 targeted impulses in every 30-minute session to strengthen the muscles of the entire pelvic floor and re-educate the muscles that control bladder function – safely and effortlessly while you relax. Results in as little as 4 weeks. If you suffer from bladder weakness, you have a choice. Choose the pelvic floor restoring pants. Choose INNOVO.
INNOVO (myinnovo.com) has 1,726 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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WENDY V.
Is this rating the phone call to customer svce or to the machine itself?
Janet H.
I’ve called the help line several times since my purchase of the Innovo. Each time the person I spoke to has been extremely friendly the helpful. It’s always easy to get a “real”person quickly without waiting for long period of time.
Kathryn
I worked with Trent in customer service he was very knowledgable/ courteous/friendly/and helpful
Midge Bennett F.
Claire was very helpful and took care of my problem promptly.
Sandy K.
I had a problem and could not get the shorts to work. I called customer service and they sent me a new pair of shorts and connectors and it works great. I am just into my first week, and I like it so far.
ML
immediate, helpful response! answered my question and then some. offered additional support. great experience!
Dorothy K.
All of the electrodes do not work and did not have any contractions. When you buy a product for almost $500.00 expect all of the electrodes work. Extremely disappointed.
Response from INNOVOOct 27, 2022
Hi Dorothy Thank you for taking the time to leave a review. It would be good to know which electrodes are not working, in some instances people think the product is not working because they cannot feel it on all 8 pads, but the pulses are primarily being felt via the pads 37 & , this is due to the multipath technology which delivers the electrical muscle stimulation (EMS) through various paths and to different places. This idea proved way more effective than simply delivering EMS through only one path. That’s why, when you put on the INNOVO shorts, you can feel the contraction points throughout your upper thighs, seat and pelvic region, ie more paths equals more impact. I will arrange for our customer care team to reach out to discuss your Innovo further, to ensure you are getting the best from your Innovo. Kind regards Christina
Claudia F.
I love the product and feel it is making a difference for me. I have been using it for about 4 weeks now. I am eager to see if I continue to improve over the next 8 weeks.