INNOVOReviews of myinnovo.com

Send out product efficiently.

Emma made my day. I am looking forward to beginning again.

This product works pretty well (not perfectly, but i have definitely seen some improvement), but I had to switch to the "model" that has 2 separate pieces that wrap around your thighs, since I couldn't get a fit with the shorts (kept getting shocked). My biggest complaint there is that they only sent me a quick start guide to using them, so I didn't have some info I could have used...like you have to replace the pads every 3 months or so (and they aren't cheap). So when mine wore out, I had to figure out how to get more, which wasn't easy because they were backordered and that meant I went a few weeks without being able to use them. The customer service reps were very helpful, but I think they should have had more info about the wrap-around option/product in both the original brochure, and when I actually got the new product, since I've had to call them several times to figure things out. Also, getting the placement right on your legs is very challenging if you don't have a partner to help you.

Still no product but paid my $500.00! I was assured my product was delivered by a 3rd party and the “customer care” team would reach out. They did the next day and assured I would receive another. Still no product! 😂😂. Refund my money or send me a product. Quit messing around with women who trust your company and product.

I used it for 4 days and only got the strength up to the low 50s. On the 4th day I felt a stabbinb pain like a knife in my left buttcheek. Now, after 4 days off, I am afraid to try it again because it still hurts when I walk. I may try it again at a lower strength or I am thinking about sending it back.

A short time after I received the system I needed to contact Innovo with some queries and concerns about my condition, and I felt concerned that I couldn't get a response on the phone, and at the time I rang I wasn't able to leave a voicemail. However I then decided to email the address that the automated phone gave, and I wrote it as clearly as I could so that there would be no confusion, making a list of my problems and queries. I was very happy when I received a reply to my email, I think it was on the next working day, and the person who replied had taken the trouble to reply in detail to each of my queries so I was very pleased and surprised that they had taken the trouble to do this. They also asked me for some additional information, so I replied to their email, and promptly received a reply from them, again with relevant details, and their email was written with a kind and concerned tone. They did then phone me the following afternoon on the mobile number I had provided, which was nice of them, although I realised that all my queries had been dealt with in the eatlier emails so there was nothing further to be dealt with. In general though, I think it is preferable to chat to a person over the phone because you can tell a lot by their tone of voice etc in the way they answer your questions. However I was very impressed by the detail and courtesy of the email replies I received.

Received my supplies in a timely manner. Everything was well explained and works as described.

I feel that I can trust Innovo Customer Service representatives. They are caring, and on board with their product. The product is the only product that has helped me, and I have been looking for years for something to help with my incontinence.