INNOVOReviews of myinnovo.com

I have only used Innovo for one week but I am impressed. It is easy to use and comfortable once you get the shorts on. The snag is putting the shorts on when the electrodes are wet, it feels a bit uncomfortable, but definitely worth it. The actual treatment is easy and I hope effective, having used the treatment for such a short time, I am not yet able to confirm that. I just make sure I have a book handy and the half hour passes quickly.

Delivered time good . Easy to to read instructions .

I am pleased with customer service

Easy to follow website. Fast and efficient delivery

From ordering to delivery it was smooth all the way I cannot fault anything about it. I will review again when my twelve weeks are up and I have thoroughly tested my Innovo.

Excellent product, very efficient. I continue to use these shorts to help bladder control after having radical proctectomy surgery.

I am really disappointed not only with the Innovo Shorts product, but also with the customer service I have recently received. I bought the shorts in October 2018 and began using them in November. I used the shorts for about four weeks and was seeing some improvement. However, one day they would not start working and the device began flashing the numbers 3 and 7. I tried them again everyday for a week in different positions and they still did not work. I then phoned up customer services and spent an hour performing the troubleshooting exercises whilst wearing the shorts, even though they had not been working in different positions for a week. After this, the lady on the phone offered to send out a new pair, which I accepted. Once the new pair had arrived, I began using them in February 2019. I used the new pair for four weeks until exactly the same thing happened. One day they stopped working and began flashing 3/7. I was now incredibly disappointed and upset. I had started the 12 week programme twice and due to the faults in the devices I had completely wasted my time. So, once again I rang customer services, now requesting a refund. The man told me he would have to pass my request to his supervisor, who would ring me to process my refund. After three days I did not receive a call. I had to resort to sending a chase-up email and later receive a message not about my refund, but that somebody will be in touch to arrange a return. Guess what? Once again, nobody bothered to get in touch even about the return. I emailed the company one final time to tell them what had happened and I finally get a message left on my machine. The company had only just phoned, so I immediately phone back, but the member of staff who phoned had gone on his break! How convenient. I then asked to talk to a supervisor and they were also on a call. What a surprise. With no other option than waiting to be phoned back, there was nothing I could do. However, finally and unexpectedly, I received a phone call and was able to organise a return. This was with a member of staff called Dirk who also confirmed on the phone that I would 100% receive a refund once the shorts had been returned. Over two weeks have now passed and I still don’t have a refund. I emailed them on Thursday saying I had still not received my refund (and again on Friday as - what a surprise - they didn’t reply!) and told them that if I did not hear back by Saturday 02/03/19 at 10:00 I would be contacting the small claims court through my family law firm and I would be leaving negative feedback. This is now where I am at. I will update once there has been a decision through the courts. UPDATE AND REPLY TO THERESE: 05/03/19: I received a call yesterday from a member of staff called Ellen who stated I did not receive a refund because they did not have my card details on file. I then handed over my card details, but nearly 24 hours later the refund has STILL not appeared in my account. 06/03/19: I can now confirm I have received a receipt of the refund and the funds have appeared in my account. Legal action will no longer be necessary.

Excellent product, very efficient. I continue.