John M.
Revovery from Prostrate Cancer
Having been diagnosed with Prostrate Cancer in 2018 and had a subsequent removal of my prostrate in Nov 18 I was made aware of the fact that an unfortunate side effect of my procedure would be incontinence. I started the year of with a catheter in place and on its removal I had to use incontinence pads. My health professionals made it quite clear to me that it could take up to 2 years for me to be dry again but emphasised the importance of pelvic floor exercises. A friend who also suffered from the condition recommended INNOVO. I hadn't heard of INNOVO at this time but by now I was really frustrated with my condition so I decided to try it. The INNOVO shorts arrived and I began the procedure but within a week they developed a fault. I contacted INNOVO Customer Services and after I explained the problem they promised to replace the shorts. As soon as I dispatched the faulty item a replacement was received within the next couple of days. Worth mentioning that the Shorts were replaced with INNOVO first generation which are 2 single leg attachments. However I was more interested in results, not fashion. Have to give INNOVO Customer Services 10 our of 10 for service. I am now almost at the end of my 12 week session. Has there been an improvement in my condition, yes definitely. Was it solely as a result of INNOVO, well I cant honestly say yes or no to that question as I dont know what my condition would have been like if I hadn't used INNOVO and relied solely on my own pelvic floor exercises I find the exercises offered on the App are of great benefit. I am still not completely dry but am a million miles from where I was a few short weeks ago. Was INNOVO beneficial, Notwithstanding what I said above, I will say that INNOVO have helped me a great deal and would recommend them.
Response from INNOVODec 13, 2019
Dear John, Thank you for your feedback and we are so glad to hear that INNOVO has been of benefit to you. We are very happy that our Customer Care team were able to assist you with the product issue when it arose. Remember that you can continue to use INNOVO to maintain good pelvic floor health and continue progressing your journey towards being completely dry. Wishing you good health, Danny



