GEM SLEEPReviews of mygemsleep.com

Gem was recommended by my insurance. I did the sleep study and it all went fine. At the post study visit, a recommendation was made verbally, but the sleep study paperwork did not align with the verbal recommendation. I asked for this to be corrected b/c insurance was refusing to pay. After multiple emails back and forth about this, Gem refused to make the correction. Seems like they are in cahoots with insurance companies so insurance doesn’t have to pay for treatment.

This company has ridiculous billing practices. They sent me a bill last month dated from last year for over $500. Ok fine, I paid it on 10/10/2025. Now today I get a notification saying I owe them $90 from 01/24/25. Mind you, today is 10/15/25. WT everlasting F! I'm so done with this company. I'll pay them what I owe and it will be the last time I ever use their services. I'll tell everyone who listens not to mess with this company. Word of mouth is magical.

The sleep test process was fine, but decided not to go with them for the equipment as I wanted to get a higher quality (read: real sleep study) test. Never spoke with anyone about the test results but got charged for services never rendered after the fact. Not impressed and definitely not recommended. I had paid the upfront costs but got blindsided with additional charges AFTER I ended the process.

They gave me an at-home sleep test, which was just a wrist strap and a finger cover. The results say I had two different kinds of events during the night, only had 11% REM (should be 20-25%), and slept for 2 hours less than I laid in bed recording. This is in addition to me telling them beforehand how bad my snoring is that interrupts my wife's sleep, and that she has heard me stop breathing during the night. However, they didn't prescribe me a thing, because my problems are not bad enough for them to diagnose me with sleep apnea, so I wasted my time with their company.

Gem sleep study is a legit company. I had a great experience with them from my testing to getting my CPAP. I've had no problems at all with them. They will work with you on making payments as well. I've had other sleep studies elsewhere in a facility, but I would much rather be at home in my own bed, I was very happy Gem offered at home sleep studies. I can also order my supplies when I need them. My insurance did not cover for most of my testing but honestly it's still worth it to be able to sleep better at night. I use my CPAP every night, trust me your going to feel so much better. The testing is very easy, I had no problems with it. They do check in on you to make sure everything is ok with using the device. I think they are a great company.

Terrible company with poor customer service and poor communication. Don’t waste your time. They falsely advertise their services and are unable to fulfill what I need. This company should be looked into.

I had a Teledoc consult on 10-28-24 for a sleep apnea test. I was told I was covered through my insurance and I would only owe for the $45 consult. I only did the test because I had met family deductible for the year and I wanted to do an at home sleep study so I can get what I need to get a CPAP machine from insurance. Got the results back saying I did not have sleep apnea! Can't be true. They filed another $377 to insurance on 11-25-24 for the test result I'm assuming. In July of '25 I receive an email saying I owe them $112 for my part. I asked multiple times for someone from the billing dept. to call me directly. They would only respond through text and send me a PDF of my EOB. Called again on 7/7, 7/8 and 7/17. I was told billing would reach out to me. No call. I get another billing email from Allegiance Group (a Medical billing collections company) 0n 8/12/25 saying I owed them. I called them yet again and they say I need to reach out to my insurance to see what's wrong. I call BCBS of Texas and they inform me GEM sleep is out of network! I would not have done it in the first place if it was not in network. So now I'm waiting for the billing dept. to call me back yet again. And now I have to do another sleep study after reading others commenting on how inaccurate the study is and I will probably have to meet deductible again. Thanks GEM Sleep now I will be out more money. I would not recommend you do business with this company. Edit for response from GEM: As of 8/18/25. I was contacted at the end of last week from someone at GEM sleep (no one from the billing dept still). Apparently, my results were sent to a Dr. Singh who was not "credentialed" for the state of Texas and not in-network which is why I am being charged. I was told this was being looked at by upper management. To keep this from hitting my credit I will have to call them each month to put a freeze on my account which is a crazy. I am waiting to hear how this will be handled. I expect a call from the billing the dept.

I contacted Gemsleep and it all seemed great… low cost, quick delivery of test and accepted insurance. I paid what was determined to be my copay for a sleep test (“good news, it’s covered and your part is only $15”) and completed the test. I only slept for about 4-5 hours that night, but they said it was fine to use for the test. Came back with a determination of no sleep apnea. Issues still apparent and went to a legitimate sleep center… they laughed at the results being based off of such little sleep data. Lo and behold, the real test came back with a diagnosis of sleep apnea. Now, 6 months later I get another bill from gemsleep for the seriously lacking sleep test they administered. So I had a bad sleep test, had to pay exponentially more as well as had to seek out a real sleep test. Thanks for absolutely nothing. I could not in good conscience recommend gemsleep.