GEM SLEEPReviews of mygemsleep.com

I have been with GEM Sleep for approximately 3 years. My insurance had them in the network, so I used them. My insurance has covered all cost, so why not. They have now been sending me a bill for the last 6 months for supplies out of the blue, my insurance company has already said they would take care of it if it's a legit bill. My insurance company on 2 separate occasions have contacted them advising them of this, it appeared to be a duplicate charge on the GEM companies side. Now there coincidentally sending me a bill about my CPAP machine needs to be paid for which was the same amount as the supplies, 3 years later. I have expressed my frustrations over the last 6 months on the constant emails, apparently they don't know how to work with insurance all of a sudden. I have never even received a call from customer service and the only attempts to get this bill resolved have been on my end, even though my insurance has contacted them to pay the bill if Indeed it is correct. Im all about paying for supplies and a service if it's indeed needed, but this company lacks organization, billing investigative skills, and customer service. I have let them know I am no longer in need of there service and would not recommend them in the future. It appears according to others reviews they have a pattern of this non sense when it comes to billi g. If your looking to get a good night's rest and not lose sleep over incompetent billing, go with another company. Thank you. Update: Same day as the review I received a phone call from GEM Sleep (VP Mr. Lem). We had very productive conversation over my concerns. He was very receptive and we were able to agree on alot of things. At the end of the day better communication could have occurred, and I appreciated the accountability. I will be speaking to my insurance company aswell so that we are all clear if things have changed with my coverage aswell. Prior to any future suprise charges, if there is something the insurance does not cover, notifying the customer first should be an option. Hopefully there customer service/ billing will start communicating by phone quicker if there is any concerns with customers in the future. As communication is key in life. I will be following up next week and hopefully look forward to future interactions with the company. Again, I appreciated Mr. Lem reaching out to me, without asking for anything in return. Thanks.