GEM SLEEPReviews of mygemsleep.com

I called to request a quote as I would be using insurance. The customer service rep assured me that I would not be charged more than $150. I went ahead with the sleep study and received a bill for $150 which I promptly paid, I then received another bill for $60 (which is an insurance co-pay amount) for the 5 minute meeting Gem requires before sending the equipment. The customer service person I originally spoke with did not mention that I would be charged separately for the appt even when I asked if the $150 was the total. Deceptive charging and very disappointed.

While my experience with the sleep study and the doctors was excellent, my interaction with the billing department was extremely disappointing. I was told I would receive a quote prior to submission to my insurance, but after waiting 7 days and making two follow-up calls, I still had not received any information. It wasn’t until I called to cancel the order that I finally received the quote—only to then be told it would take an additional two weeks for insurance processing. The lack of communication and follow-up was frustrating and avoidable. This experience left me feeling that patient care and transparency are not being prioritized on the administrative side.

Gem was recommended by my insurance. I did the sleep study and it all went fine. At the post study visit, a recommendation was made verbally, but the sleep study paperwork did not align with the verbal recommendation. I asked for this to be corrected b/c insurance was refusing to pay. After multiple emails back and forth about this, Gem refused to make the correction. Seems like they are in cahoots with insurance companies so insurance doesn’t have to pay for treatment.

I contacted Gemsleep and it all seemed great… low cost, quick delivery of test and accepted insurance. I paid what was determined to be my copay for a sleep test (“good news, it’s covered and your part is only $15”) and completed the test. I only slept for about 4-5 hours that night, but they said it was fine to use for the test. Came back with a determination of no sleep apnea. Issues still apparent and went to a legitimate sleep center… they laughed at the results being based off of such little sleep data. Lo and behold, the real test came back with a diagnosis of sleep apnea. Now, 6 months later I get another bill from gemsleep for the seriously lacking sleep test they administered. So I had a bad sleep test, had to pay exponentially more as well as had to seek out a real sleep test. Thanks for absolutely nothing. I could not in good conscience recommend gemsleep.